Customer Service Cashier
Resume:
Chelsey R. Rapp
Fort Liberty, NC **307
**************@*****.***
EXPERIENCE
Don Williamson Nissan( Jacksonville, NC ) — Receptionist/parts & Service Cashier June 2024- September 2024
At Don Williamson Nissan I had two roles. As a receptionist I was the dealership's first point of contact and I handled administrative and customer tasks, and ensured smooth operations. As a parts and service cashier I primarily handled financial transactions, customer interactions, as well as the administrative tasks related to service and parts departments.
Lee Hyundai & Genesis( Fayetteville, NC ) — Receptionist At Lee Hyundai & Genesis, I have had the position of a full time receptionist, and I play a vital role here to ensure that day to day operations go smoothly to provide the best customer service everyday. I am the first point of contact when a customer walks through our front doors. I always greet customers in a friendly professional manner upon arrival. I also direct customers to the appropriate departments, such as sales, service or parts.
September 2024 - Present 2025
Red Olive Family Restaurant ( Ferndale & Dearborn MI) - Waitress & Assistant Manager
July 2021- May 2024
At the Red Olive Family Restaurant, I established a strong background in providing excellent customer service in a fast paced environment, Skilled at taking accurate food orders, managing multiple tables, and ensuring a positive dining experience for guests. I am proficient in handling cash, and POS Systems, upselling menu items, and maintaining a clean and organized dining area. I was also given the opportunity to assist our general manager in operations of the restaurant to help maintain the restaurant
Applebee's Bar & Grill ( Westland & Allen Park, MI) — Server & Hostess January 2016- December 2018
As a server, we are responsible for providing the best dining experience for our customers by taking orders, delivering food and ensuring customer satisfaction. As a hostess we have to create a welcoming first impression and environment. As well as managing the flow of the restaurant by seating guests with coordinating servers. SKILLS
-Exceptional customer service
and conflict resolutions.
- Skilled in CRM platforms for
managing customer interactions .
-Basic accounting and cash
handling .
- skilled at creating positive first
impressions and lasting
relationships.
- Multitasking in a fast paced
environment.
-Strong Microsoft office suite and
Google Workspace Knowledge.
-Perform clerical tasks such as
filing, data entry, and
maintaining customer records.
-Strong organizational and time
management skills.
-Team collaboration to maintain
smooth operations.
-Friendly demeanor and
professionalism.
- Dedicated to fostering a
welcoming atmosphere.
- Team Leadership and
motivation.
-Building long term client
relationships.
-Coaching and mentoring.
AWARDS
-Varsity Tennis Award
2017.
-DECA Business reward
2016.
EDUCATION
Liberty University ( Lynchburg, VA) — Bachelors in Criminal Justice, Minor in Homeland Security
June 2021-Present 2025
I am a highly motivated and detailed- oriented Criminal Justice Student with a minor in Homeland Security at Liberty University Online Campus. Strong foundation is Criminal Law, public safety, and risk assessment, completed by the knowledge of national security practices and emergency management strategies. Proven ability to analyze complex issues, communicate effectively, and remain composed underpressure. I am eager to apply academic knowledge and problem solving skills.
Theodore Roosevelt High School, (Wyandotte MI)— High School Diploma June 2013 - June 2017
At Theodore Roosevelt I discovered the love for business, and I also played Varsity Tennis. I learned to excel academically, and through sports. I also had two jobs while in high school. I was always working hard to achieve my goals on the tennis court, and in the classroom.
All about me
I am a dedicated and hard working individual with strong time management skills, currently balancing family life as a military spouse while pursuing a bachelor's degree in Criminal Justice at Liberty University. I am a mother to four children, with a commitment to creating a positive and supportive environment for both my family and professional endeavors. Known for my ability to adapt to changing situations and work efficiency under pressure, I am eager to leverage my diverse background in customer service and team collaboration to contribute to a dynamic work environment. I have been attending Liberty University since 2021, I was a stay at home mom for the first 4 years, and traveled throughout with my spouse being in the military . I am learning to navigate life, and learning to grow and build a better future for my family. I am also learning to Navigate life as a military spouse. With every challenge that I have come across, it has helped me be a better mom, friend, co-worker, and mentor to many people I have met the last 6 years of being a military spouse. I strive to stay committed to excellence in every task I take on and to bring a strong work ethic, reliability, and a positive attitude to any role. My ability to remain focused, manage time effectively, and work collaboratively with diverse teams has allowed me to excel in various work environments, making me well-prepared for new challenges and opportunities.
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