Customer Service Janitorial Services

Lauren Taylor Mercer

** ******** *** **********, ** 845-***-****

About me..

I have a great deal of training and expertise in the customer service field. I have dealt with handling cash/opening and closing register, interacting with people, inventory count, organizing inventory, business janitorial services (ie: wiping down surfaces, cleaning bathrooms, etc.) I am a great team player and know how to work together with others. I handle myself very well in high-stress or fast pace situations. I am well spoken, humorous, polite, sweet, and very organized. I am committed to any task that is put in front of me and will not give up until it’s done correctly and efficiently.

Education

● Washington High School — received diploma —2010-2014

● Penn Commercial — 2020-2021 (Licensed Cosmetologist)

Experience

(References upon request)

● Bar back, Keystone Club, Washington, PA, June 6, 2012- present

- Inventory count

- Stocking coolers in the back/stocking the coolers behind the bar

- Janitorial services (ie: trash, cleaning bathrooms)

- Stocking all paper towel holders, toiletpaper, and other toiletries

- Handling large quantities of money

- Dealing with bulk transactions of merchandise

- Preparing cheese plates and prepping/baking pizzas for clientele

● Service technician, Pennzoil Isimingers 10 Minute Oil Change, Washington, PA, February 26, 2018-August 19, 2018

- Interact with customers

- Provides a full service oil change

- Services other fluids if necessary (ie: coolant, power steering, etc)

- Selling other merchandise (ie: air filters, cabin filters, high mileage oil, wiper blades)

- Opening and closing the register

- Inventory count

- Cleaning all floors, bathrooms, and oil pits

- Operating and maintenancing all types of vehicles

● Server/bartender, Red Lobster, Washington, PA, August 20, 2018-present

- Greeting guests and taking guests order

- Serve food and drinks

- Carrying heavy trays

- Bus/sanitize tables

- Adhering to sanitization, safety, and alcohol beverage control policies

- Help present menu, offer add-ons or appetizers and suggest courses

- Transmits orders via computer to kitchen staff

- Identifying and taking note of guests special dietary needs/allergies

- Respond to guests additional needs and preferences during dining process

- Maintain my tables (ie: topping off drinks, extra napkins)

- Obtain revenues by totalling charges, issuing bill, accepting payment, cashing out, and returning change or signature slip to guests

- Collaborate with other servers, hosts, and kitchen staff

- Prepare alcohol or non-alcoholic beverages

- Bus/sanitize/reset bar

- Check guests ID and confirm it meets legal requirements

● Brain Balance Virtual Program (Program Coordinator), Remote, August 3 2022-January 26th 2024

- Conducted Google Meet virtual calls with another individual inquiring for our services

- Inputting information on salesforce platform/hubspot platform

- Organization of information on desktop platforms

- Time management

- Scheduling assessments/call backs

- Understanding/knowledge of time-zones

- Knowing the program process from start to finish & knowledge of the program in depth to inform inquiries who are in need of help.

- Adapting to changes (price/flow/etc)

- Managing a 100% remote job from my home

- Communicating via email, text, call.

- Use of Google docs, slides, calendar, sheets.

- Use of Calendly for scheduling virtual video calls through google calendar.

- Customer Service

- Vast knowledge of diagnoses/diseases.

- Communicating with families & the ability to empathize with their situation

- Sales

- Taking payments/processing payments

- Creating invoices

- Use of Docusign

- Conducting assessments

Hobbies and Activities

I love to sing and dance, even if I’m horrible at it or look like a fool when doing so. I love making people laugh and smile. I always try to make people’s day a bit better with a little humor. I am the all time animal lover… If I had to choose between my significant other or my cat, well… sorry, hunny. Kidding! Maybe not.. Anyway, I enjoy outdoor activities. I love to garden, go on adventurous hikes, and travel. I am very athletic and knowledgeable in a lot of sports. My favorite being softball. I’ve been playing since I was five years old. I’m a fast learner and know how to make any work environment enjoyable not only for me but for others as well. Make the most out of what you have, when you have it.

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