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Account Manager Service Delivery

Location:
Melbourne, FL
Posted:
March 03, 2025

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Resume:

Deborah Siudak

Melbourne, FL *****

*****************@*****.***

+1-321-***-****

Work Experience

Account Manager

cK Development-Indialantic, FL

April 2007 to May 2013

• Developed and maintained strong relationships with clients, resulting in a client retention rate of XX%

• Provided regular updates on account performance and market trends to senior management

• Served as the main point of contact for all client inquiries and issue resolution

• Conducted product demonstrations and presentations to educate clients on new features or offerings

• Analyzed data from customer surveys to identify areas for improvement in service delivery or product offerings

• Instituted proactive communication protocols that reduced response time by 30% and improved overall customer satisfaction

• Developed customized account plans for each client, outlining objectives, strategies, and action steps to drive success

• Conducted regular business reviews with clients to assess their satisfaction levels and identify areas for growth or improvement

Account Manager

FDN Communications-Maitland, FL

April 2011 to 2013

• Developed and maintained strong relationships with clients, resulting in a client retention rate of XX%

• Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue by XX% annually

• Collaborated with the marketing team to create customized solutions for clients, resulting in a customer satisfaction rating of XX%

• Provided regular updates on account performance and market trends to senior management

• Negotiated contract renewals and pricing agreements with clients, achieving an average renewal rate of XX%

• Drove new business growth through prospecting and cold calling, resulting in a pipeline increase of XX% year-over-year

• Served as the main point of contact for all client inquiries and issue resolution

• Closely monitored competitors' activities and industry trends to identify potential threats or opportunities for growth

• Conducted product demonstrations and presentations to educate clients on new features or offerings

• Analyzed data from customer surveys to identify areas for improvement in service delivery or product offerings

• Pioneered the development of a comprehensive account management playbook used company-wide as a training resource

• Collaborated with the finance team to resolve billing discrepancies and ensure timely payment collection

• Conducted regular business reviews with clients to assess their satisfaction levels and identify areas for growth or improvement

Market Manager

Siemens Healthineers-Bridgewater Township, NJ

January 1997 to 2002

• Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate leads

• Led a team of XX marketing professionals in the successful implementation of integrated marketing campaigns across multiple channels

• Managed a budget of $XX million, allocating resources effectively to maximize ROI and achieve business objectives

• Analyzed market trends and consumer insights to identify new opportunities for product development and innovation

• Developed compelling content for various marketing collateral including websites, brochures, social media posts, email campaigns, etc

• Conducted market research studies to evaluate competitor strategies, identify industry trends, and assess customer preferences

• Managed relationships with external vendors such as advertising agencies or PR firms to ensure effective execution of marketing activities

• Created targeted email campaigns that achieved an open rate of XX% above industry average

• Identified key metrics for measuring campaign success and regularly provided reports on performance indicators such as conversion rates or ROI

• Collaborated with sales team to develop effective sales enablement materials and tools

• Managed the development and execution of trade show events, resulting in XX% increase in booth traffic

• Led market research studies that informed product positioning strategies and identified new target markets

Marketing Manager

AT&T-Bridgewater, NJ

March 1982 to 2001

• Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate leads

• Managed a team of XX marketing professionals, providing guidance, training, and performance evaluations

• Analyzed market trends and competitor activities to identify opportunities for growth and adjust marketing strategies accordingly

• Collaborated with cross-functional teams such as sales, product development, and design to ensure alignment of messaging and branding initiatives

• Conducted market research to identify target audience demographics, preferences, and behaviors in order to optimize campaign targeting

• Utilized data analytics tools to track campaign performance metrics such as click-through rates (CTR), conversion rates (CVR), return on ad spend (ROAS), etc

• Developed compelling content for various marketing collateral including websites, blogs/articles, whitepapers/eBooks that effectively communicated key messages to the target audience

• Led the planning and execution of trade shows/events by coordinating logistics such as booth setup/ designs/materials ensuring maximum exposure for the company's products/services

• Implemented lead generation strategies using landing pages/forms/email nurturing programs resulting in an increase of qualified leads by XX%

• Developed partnerships with influencers/bloggers within the industry leading to successful collaborations resulting in increased brand awareness among target audience

• Identified new market segments/opportunities through thorough analysis which led to expansion into untapped markets increasing revenue by XX%

• Managed the creation and distribution of marketing materials such as brochures, flyers, and promotional items ensuring brand consistency

• Conducted customer surveys and feedback analysis to gain insights into customer satisfaction levels and preferences for product/service enhancements

• Drove successful product launches through strategic planning, market research, competitive analysis resulting in XX% increase in sales within the first month Education

Master's degree in Business Marketing

Fairleigh Dickinson University-Metropolitan Campus - Madison, NJ March 1988 to May 1991

BA in English

Hofstra University - Hempstead, NY

January 1977 to 1981

Skills

• Business Development

• Product Demos

• Presentation Skills

• Data Analysis



Contact this candidate