Medicsl

JUSTIN GROSS

**** ******* **** *****, ** ***** 269-***-**** ***************@*******.***

PROFESSIONAL PROFILE

Well-rounded professional backed by valuable leadership, management, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Strong time management skills with ability to establish priorities to meet timelines.

Work as part of a team and maintain a professional and positive work environment.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 35 WPM.

ServSafe Professional Food Protection Manager (Administered by the National Restaurant Association)

Prevention of foodborne illnesses based guidelines to improve safety and hygiene in food preparation process.

KEY QUALIFICATIONS

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections

Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments

Government (Medicare & Medicaid) Third Party Payers Managed Care (HMO PPO POS) Workers Compensation

Electronic Health Records (EHR) Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2025

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2024

WORK EXPERIENCE

Ultimate Medical Academy – Niles, MI 08/2024 – 02/2015

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Popeyes – Niles, MI 05/2022 – 11/2023

Manager / Customer Service

Led team during each shift, supervised and trained team members, and reinforced safe working procedures.

Managed inbound and outbound calls, counted inventory, and ordered supplies.

Operated cash register, processed transactions, scanned merchandise, and accepted payments.

Maintained a customer focused, team oriented environment by building effective relationships and providing guidance and support to employees.

Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.

Popeyes – Niles, MI 09/2020 – 10/2021

Cashier / Customer Service

Performed various tasks including food production and serving customers at the front counter.

Took orders, operated cash register, accepted payments, and made accurate change.

Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.

Worked in a fast-paced, team environment and communicated effectively with managers and co-workers.

Pizza Hut – Buchanan, MI 01/2019 – 08/2020

Manager / Customer Service

Supervised team members, created schedules, hired and trained new employees, and delegated tasks.

Managed inbound and outbound calls, kept accurate and complete department records, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies and procedures.

Addressed issues in a professional manner and resolved staff and customer service problems.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Pizza Hut – Niles, MI 02/2014 – 06/2019

Server / Customer Service

Took and entered orders accurately using Point of Sale (POS) computer system.

Delivered food and beverage items quickly and efficiently in a fast-paced environment.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Worked as a team to meet and exceed guest expectations.

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