Hospitality management

Curriculum Vitae

Personal Information:

Full Name: Jahan chimfwembe

Address: plot 29 Barlastone

Phone: 097*******

Email: ************@*****.***

Professional Summary:

A dedicated and customer-focused hospitality professional with a Diploma in Hospitality Management and extensive experience at Mulungushi International Conference Center and BLACK Zambia. Skilled in event coordination, customer service, mixology, and hotel operations, with a passion for providing top-tier guest experiences. Adept at working in high-pressure environments and delivering outstanding service to clients and guests.

Education:

Diploma in Hospitality Management

Zambia institute for tourism and hospitality studies (ZITHS)

Year of Completion: 2024

Work Experience:

Mulungushi International Conference Center

[Job Title]

[Dates of Employment]

Coordinated and managed high-profile conferences, meetings, and events.

Provided exceptional customer service to delegates, VIPs, and guests.

Assisted in the setup and execution of events, ensuring smooth operations.

Managed reservations, guest inquiries, and customer complaints efficiently.

Maintained high standards of cleanliness and organization in event spaces.

Collaborated with teams to ensure seamless service delivery.

BLACK Zambia

Mixologist

2023-2024 (part time)

Created unique and high-quality cocktails tailored to guest preferences.

Maintained bar inventory and ensured efficient stock management.

Provided excellent customer service and beverage recommendations.

Ensured compliance with health and safety regulations.

Trained new bartenders in mixology techniques and customer interaction.

Skills:

Event Coordination & Management

Customer Service Excellence

Hospitality Operations

Front Desk Management

Mixology & Bartending

Problem-Solving & Conflict Resolution

Strong Communication & Interpersonal Skills

Team Leadership & Collaboration

Attention to Detail

Certifications & Training:

Deploma certificate in hospitality management

Certificate mixology

Languages:

English (Fluent, nyanja and bemba

References:

Available upon reques!

Contact this candidate