Customer Service Part-Time
Resume:
Tiffane Glenn
Cleveland, OH *****
*******.*******@*****.***
Professional Summary
Sensational amount of skills I carry around effortlessly. I am a people person, a dedicated; hard- working and Hands-On learner. I am a professional with 15 + years of experience ranging from secretarial expectations, management, telemarketing, carpentry, exceptional customer service and sales experience. Managing payroll/loan industry is where I discovered the endless amount of responsibilities is what I was great at. I am very competitive and determined with ability to maintain professional being top sales numerously,which keeps me motivated and excited to prove my skills . I have a Proven track record in leading teams to meet daily targets, managing inventory, and ensuring customer satisfaction. Proficient in a range of construction skills, including but not limited to: operating hand tools, measuring, load and unload,repairs, clean outs, painting, light fixtures, minor plumbing and electrical, and drywall installation.
Authorized to work in the US for any employer
Work Experience
Picker/Packer/Shipper
Transtar-Cleveland, OH
October 2024 to December 2024
• Collaborated with team members to meet daily picking and packing targets
• I am a fast Hands-On learner, I stay focused on my job and make sure that the quota is met
• We had a huge inventory for the end of the year it was a short job, but I was included and 13- hour shifts were long, and we got the mission accomplished enjoying every bit of it CEO/Owner
Jerseys Problem Solver LLC-Cincinnati, OH
September 2012 to June 2024
• Experience using tools, tape measure, carpentry, plumbing, electric, drywall, painting, tile, demo, rehab homes inside and out, deck work, build and hang cabinets
• Got with the potential customer to set up a plan of ideas that they wanted done to their house, I made sure we worked with their schedule and their home made them feel comfortable dealing with a company that was reliable while they lived in their home was scheduling payments materials out of the way and completion customer satisfaction was my number one goal
• Collaborated with team members to complete projects within specified timelines while maintaining quality standards
• Managed inventory of construction materials and supplies, ensuring availability for ongoing projects
• Demonstrated strong problem-solving skills by identifying issues on-site and proposing effective resolutions in a timely manner
• Installation of plumbing systems including pipes fittings fixtures valves etc
• Prepared surfaces for painting by scraping sanding patching holes caulking cracks etc
• Installed drywall panels using hand/power tools ensuring accurate measurements alignment etc
• I installed electrical systems including wiring outlets switches fixtures etc
• Performed basic carpentry tasks such as framing walls, installing doors/windows/trim, and building temporary structures
• Completed demolition work by safely removing existing structures or components using appropriate tools and techniques
• Operated power tools including drills, saws, grinders, and nail guns to complete construction tasks
• Maintained accurate records of daily activities including hours worked, materials used, and progress made on projects
• Cleared debris from construction sites using rakes/shovels/wheelbarrows ensuring cleanliness/safety standards are met
• Daily installation of flooring materials such as tiles/laminate/carpet/vinyl ensuring proper measurements/alignment/adhesion
• Operated power saws to cut materials such as wood, metal, or plastic according to project requirements
• Installed windows and doors including framing, weatherproofing, and hardware installation
• Replaced plumbing fixtures such as sinks, toilets, showers, and faucets following plumbing codes/ guidelines
Assistant Manager, store manager, Sales Associate, customer service representative
Checksmart Financial LLC-Cincinnati, OH
May 2007 to December 2011
• I was hired in as a customer service representative, then after about 8 months I was promoted to assistant manager and eventually store manager.
• I had top sales for 4 years we had competitions in our district on sales, and I was always the number one store.
• I was great with customer service I had their names memorized before they came in. I did payday loans, verification on checks, cashing checks and money orders, open and close store, and responsible for hiring and firing, money handling, vault manager, and store audits once a month.
• Managed daily operations, including scheduling, inventory management, and customer service
• Developed and implemented employee training programs
• Mentored and coached employees to develop their skills and advance within the organization
• Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
• Created and maintained budgets, monitoring expenses to meet financial targets
• Analyzed market trends and competitor activities to identify potential risks
• Resolved customer complaints.
• Built and maintained strong relationships with clients, resulting in a customer retention rate of XX%
• Acted as the main point of contact for all client communications, ensuring timely response and resolution of issues
• Trained new team members on product knowledge, sales techniques, and best practices for delivering exceptional customer service
• Negotiated contract terms and pricing agreements with clients while maintaining profitability targets Education
Certificate in Computerized Business Tech
Grant Career Center - Bethel, OH
August 1998 to May 2000
12 graduated in Customer service, data entry
New Richmond High School - New Richmond, OH
August 1996 to May 2000
Skills
• Picker/Packer (3 years)
• Customer service representative (10+ years)
• Store manager (8 years)
• Door Hanging
• Drywall
• Caulking
• Sales (6 years)
• Quick service & fast food restaurant (5 years)
• Consumer loans (8 years)
• Check cashing and money orders (8 years)
• Food preparation (4 years)
• Commercial painting (8 years)
• Residential cleaning (10+ years)
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