Account Manager Customer Service

Russell Moore

Results-driven and Client Focused Account Manager with over 18 years of

Experience in maintaining and growing client relationships, managing key accounts and achieving revenue targets. Adept at cross-functional collaboration, problem-solving, and delivering exceptional customer service to ensure client satisfaction and business growth.

24437 NW 23rd Lane

Newberry, Fl. 32669

352-***-****

**************@*****.***

EXPERIENCE

RTI SURGICAL, Alachua, Fl. — Warehouse Lead

August 2022 - PRESENT

● Collaborated with internal teams (sales, marketing, purchasing) to ensure seamless service delivery, and revenue growth year over year.

● Negotiated contracts and pricing, achieving optimal outcomes for both the company and clients.

● Developed strategic account plans to meet and exceed sales targets, achieving 16% of quarterly quotas.

Campus Cooks, UF Gainesville, Fl — Client Services Executive January 2019 - June 2022

● Acted as primary point of contact for 6 clients and 165 students and faculty, managing day-to-day inquiries and ensuring timely resolution of issues and timely deliveries.

● Assisted in developing tailored service solutions for clients, resulting in 92% improvement in client loyalty and contract renewals.

● Coordinated with product teams to provide feedback and suggestions for product improvements, ensuring alignment with customer needs. Greystone Healthcare, Gainesville, Fl — Account Manager December 2016- November 2018

● Managed a portfolio of 8 key accounts, fostering long-term relationships and ensuring customer satisfaction, leading to a 48% increase in client retention.

● Analyzed client data and market trends to identify opportunities for upselling and cross-selling, contributing to increase of customer and client satisfaction.

EDUCATION Culinary Institute Of Virginia, Norfolk Virginia — Associates in Culinary Science/ Business

August 2007 - May 2009

Santa Fe College, Gainesville, Fl — Bachelors in Business Entrepreneurship August 2015 - May 2017

SKILLS

*Account Management and Retention

*Client Relationship Building

*Sales Forecasting and Planning

*Customer Support & Service

*CRM Software (e.g., Salesforce,

Hubspot)

*Strategic Planning and Execution

*Data Analysis and Reporting

*Contract Negotiation

*Problem-solving & Conflict

Resolution

AWARDS

CRM Software Proficiency (e.g.,

Salesforce, Hubspot) 2021

LANGUAGES

Fluent in English

Volunteer Red Cross Blue Shield

and United Way.

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