Customer Service Representative

M A R L E N E F E R N A N D E Z

775-***-**** ******************@*****.***

SKILLS

•Customer service experience

•Attention to detail

•Works well with others

•Good time management

•Good listening skills

•Following instructions

•Microsoft Word and Excel experience

•Bilingual: Spanish and English

EMPLOYMENT

Cleaning homes Reno, NV Jan 2009- Present

House Cleaner

Dusting, vacuuming, sweeping and mopping the floors in all rooms. Cleaning the bathrooms, including mirrors, toilets, showers and baths. Cleaning the kitchen, including wiping down appliances, counters, sinks and cabinet doors.

Mr. Crab Boiling Sea Food, Reno, NV Dec 2021-Sep 2021; June 2022- Dec 2022

Food Server

Taking food and drink orders, bringing food and drinks to guests, answering questions about menu items and specials, and catering to patron requests.

Walmart, Sparks, NV August 2021- June 2022

Floor Associate

Assisting associates and customers as needed throughout the store sorting and stocking products on shelves and in the backroom.

Teleperformance Call Center, Reno, NV April 2019–August 2020 Customer Service Representative

Working in an inbound client service contact center that requires taking over 80 calls a day. Multitasking and effectively communicating efficiently. Meeting clients' needs and resolving their situation for auto loans the first time. Navigating multiple computer applications while interacting with clients.

EDUCATION

Sparks High School Sparks, NV

REFERNCES

Lauren Coople 775-***-**** Cesar Reyes 775-***-****

Erica Estrada 775-***-****

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