Customer Service Social Media
Resume:
MICHAEL R. LOVE
*** *. *** ***** **, Apt A, Kaufman, TX 75142
️ ***************@*****.***
PROFESSIONAL SUMMARY
Customer-focused sales and service professional with 30 years of experience delivering outstanding customer interactions. Proven ability to exceed performance metrics, effectively manage multi-line phone systems, and drive sales through expert customer outreach. Adept at handling returns, merchandising, and product displays while maintaining a friendly, confident, and open-minded approach. Strong communicator who effectively engages with customers in person, via email, and through social media. WORK EXPERIENCE
Uber / Lyft – Driver Dallas, TX August 2018 – Present
● Transport passengers safely to and from destinations while maintaining a 4.9+ customer rating.
● Assisted travelers with luggage and provided extra care for passengers needing special assistance.
● Ensured a safe and comfortable ride by adhering to traffic laws and best driving practices. Amazon – Returns Specialist Dallas, TX October 2020 – May 2024
● Processed customer returns efficiently via the Amazon platform.
● Assisted customers in troubleshooting return issues and providing resolutions.
● Ensured returned products were inspected and processed according to company standards. Alorica – Call Center Agent Corpus Christi, TX October 2019 – September 2020
● Handled inbound customer service calls regarding prescription and Medicare inquiries.
● Assisted customers in understanding their Medicare insurance coverage and copay requirements.
● Redirected customers to pharmacists when necessary and provided expert guidance on policy details.
● Maintained accurate records using MS Word and internal CRM software. Floor & Decor – Merchandiser / Customer Service Representative Dallas, TX March 2017 – March 2019
● Assisted customers in selecting flooring materials, ensuring they made informed decisions.
● Managed merchandising displays to optimize sales and improve store aesthetics.
● Received, stocked, and organized incoming shipments for inventory management.
● Worked closely with management to ensure all flooring products were displayed securely. Coca-Cola – Merchandiser / Sales Dallas, TX August 2013 – February 2017
● Increased sales by strategically managing product placements and promotions.
● Processed incoming shipments and ensured accurate inventory management.
● Built strong relationships with store managers to ensure optimal product visibility. Kroger – Meat Clerk Forney, TX August 2013 – August 2015
● Provided expert recommendations on various meats to customers.
● Responsible for cutting, weighing, and packaging meats according to customer requests.
● Assisted the Meat Manager in maintaining inventory and product quality. Forney Sports & Spirits – Owner Forney, TX July 2011 – August 2013
● Owned and managed a retail clothing and jewelry business.
● Handled day-to-day operations, including inventory management and sales.
● Delivered personalized customer service to build strong client relationships. Lowe’s Home Improvement – Sales Specialist Forney, TX August 2007 – July 2011
● Assisted customers in the flooring department, providing expertise on materials and installations.
● Scheduled professional flooring installation appointments and followed up on customer satisfaction.
● Maintained excellent customer service standards and exceeded sales goals. EDUCATION
East Texas State University Business Major 1987 – 1990 Bryan Adams High School Basic Studies Dallas, TX 1979 – 1982 SKILLS & EXPERTISE
Customer Service & Sales – 30+ years of experience exceeding customer expectations. Problem-Solving – Ability to handle complex customer concerns and provide solutions. Communication – Strong verbal and written skills for in-person, phone, and email interactions. Merchandising & Retail – Expertise in store layouts, product displays, and inventory management. Cash Handling & POS Systems – Proficient in managing cash transactions and sales systems. Shipping & Receiving – Experienced in logistics, stocking, and warehouse operations. Multi-Line Phone Systems – Skilled in handling high call volumes efficiently. Leadership & Teamwork – Proven ability to collaborate and mentor colleagues in retail and service industries.
MILITARY SERVICE
United States Army – Private First Class (PFC) 1983 – 1986
● Served honorably, developing discipline, leadership, and teamwork skills.
● Trained in strategic operations and logistics while maintaining strong attention to detail.
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