Customer Support Office Manager
Resume:
Stephanie Medici
Rock Hall, MD
OBJECTIVE:
Seeking a customer support, or an administrative position, were I can proficiently support the needs of the business and build upon my skill sets, allowing me to grow professionally. I want to obtain a responsible position in a challenging work environment where my positive attitude and team spirit can have a positive impact in achieving desired results for the organization. PROFESSIONAL EXPERIENCE
En-Core, LLC/Hilltop Contractors (June 2013-March 2024) 1141 Greenwood Lake Turnpike
Ringwood, NJ 07456
Job Title: Office Manager
Responsibilities include;
• Review septic plans submitted by engineers and create proposals for potential customers
• Liaison between customer and management team providing a high level of customer service
• Performed accounts receivables for vendors and customers and ensuring financial obligations were being met.
• Create a systematic process for record keeping of potential client leads
• Perform regular office administrative duties which include permit follow ups with municipalities keeping projects on track
Battista Dance Studio (June 2007 – December 2011)
255 Hudson Street
Hackensack, NJ 07601
Job title: Receptionist
Responsibilities include;
• Meet and greet with new students interested in learning the art of ballroom dancing
• Giving tours of the studio and directing students on what dance classes would be best suited for them
• Scheduling of students for instructors
• Assist dance instructors with any administrative tasks needed
• Data entry in Quick Books
• Answer any inquiries pertaining to the studio via phone or in person
• Settle financials at the end of the day
• Execute and publish Quick Book reports for management
• Perform daily computer backups for studio data
• Ensuring the studio accommodations are up to proper standards for customers Children’s Place (June 2004 - January 2005)
Crystal Run mall
Middletown, NY
Job title: Sales Associate
Responsibilities included;
• Assisted the customers with clothing selections
• Performed inventory checks, quality control of apparel, and register duties Deloitte Consulting (May 1997-August 2000)
1633 Broadway between 50th & 51st St.
New York, New York
Job title: Marketing Administrative Assistant
Responsibilities included;
• Supported Chief Marketing Officer and Directors of Marketing
• Supported executive leadership which included scheduling meetings, travel arrangements, producing documents for press releases as well as internal communications
• Responsible for managing and updating large databases for mailings within firm for domestic and international clients
• Assisted in the launching of global communications for Deloitte Consulting worldwide
• Managed and published expense reports for senior management
• Organized and managed senior management for meeting conferences offsite and traveling was required
Kelly/Waldron & Company (1995-1996)
Horsham, PA
Job title: Client Service Representative (June 1995 - May 1997) Responsibilities included;
• Customer liaison to major pharmaceutical companies which included resolving all client issues and ensuring satisfaction of service
• Provide marketing program support to pharmaceutical field sale representatives which was over 2,500 representative
• Maintain Sale Representatives database
• Download daily files for service requests from clients
• Performed quality control checks for marketing material, prior to distribution Job title: Administrative Assistant / Receptionist- (October 1995 - June 1995) Responsibilities included;
• Prepared memos and mailings for firm’s senior partners
• Greeted visiting clients and answered all calls, directing them to the proper personnel
• Arranged express mail and related shipping activities
• Provided telephone support for firm’s senior management. Lancaster Dress Company (December 1993- October, 1995) Willow Grove Park Mall
Willow Grove, PA
Job title: Sales Associate
Responsibilities included;
• Merchandised clothing for better sales appeal
• Performed inventory practices
• Assisted customers in garment selection and fittings
• Performed purchase transactions once clients were satisfied Job title: Sales Associate Trainee (October 1992- December, 1993) Responsibilities included;
• Learned the processes of the franchise
• Performed cleanup duties
• Performed cash register responsibilities
EDUCATION
Montgomery County Community College
Blue Bell, PA
Major: Business Administration - 40 credits completed Upper Dublin High School
Fort Washington, PA
Graduated in June 1990
REFERENCES
Will be furnished upon any request
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