Customer Service United States

Drew A. Burrell

***** ***** ** *** ***

Canton, MI 48187

Phone: 940-***-****

E-mail:*************@*****.***

Professional Summary

Dedicated and detail-oriented professional with extensive experience in customer service, food preparation, and mail delivery. Proven ability to manage multiple tasks efficiently and effectively in fast-paced environments. Excellent communication skills with a strong commitment to providing exceptional service.

WORK EXPERIENCE

Mail Carrier

United States Postal Service, Canton, MI

May 2018 – Present

- Sort and prepare mail and packages for delivery, ensuring accuracy and timely dispatch.

- Deliver mail and packages to residential and commercial addresses.

- Collect outgoing mail from businesses and residential locations.

- Obtain signatures for certified and registered mail.

- Educate customers about the benefits of the USPS Customer Connect program for improved shipping solutions.

Host

Black Rock Restaurant, Canton, MI

August 2016 – June 2024

- Manage phone inquiries and reservations, ensuring efficient seating arrangements.

- Greet and seat customers in the dining area, providing a welcoming atmosphere.

- Serve water and manage cutlery to maintain a clean and organized dining environment.

- Perform regular cleaning tasks including sweeping carpets, cleaning windows, and maintaining restroom facilities.

Crew Member

Wendy’s Restaurant, Canton, MI

June 2015 – August 2016

- Cooked food to order, adhering to quality and safety standards.

- Managed food orders, including those placed through the drive-thru.

- Assisted in opening and closing the restaurant, ensuring smooth operations.

- Provided support to management and other team members to maintain efficient service.

SKILLS

- Customer Service: Strong ability to communicate effectively and handle customer inquiries with professionalism.

- Time Management: Proven track record of managing time efficiently and handling multiple tasks simultaneously.

- Food Preparation: Experienced in cooking and managing food orders with a focus on quality.

- Cleaning and Maintenance: Capable of performing routine cleaning tasks and maintaining a sanitary environment.

- Mail Handling- Skilled in sorting, preparing, and delivering mail and packages, with attention to detail.

EDUCATION

High School Diploma, John Glenn High School, Westland, MI 48185, 2017 Graduate, 3.6 GPA.

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