Customer Service Supply Chain

CHERI SMITH

**** ****** **. ****: 704-***-**** Rock Hill, 29732 SC 704-***-**** *****.********@*****.*** Summary

A seasoned Logistics Manager with a proven track record at US Foods, I excel in logistics planning and team leadership. Leveraging data analysis and budget management, I've significantly enhanced supply chain efficiency. Known for exceptional relationship building, my strategies have consistently improved customer satisfaction and operational cost savings.

Skills

● Budget management

● Data analysis

● Logistics planning

● Contract negotiation

● Customer service

● Supply chain management

● Inventory management

● Project management

● Relationship building

● Team leadership

● Problem solving

● Service scheduling

Experience

Logistics Manager 04/2013 to 02/2025

US Foods Fort Mill, SC

● Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.

● Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.

● Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.

● Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.

Customer Service / Dispatcher 03/2012 to 08/2012

Smart Courier Charlotte, NC

● Researched customer complaints and provided appropriate solutions in a timely manner.

● Mentored junior team members and managed employee relationships.

● Provided accurate information about product features, pricing plans, and warranties.

● Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones. Customer Service / Dispatcher 01/2011 to 09/2011

Big Dogg Trucking Davenport, FL

● Mentored junior team members and managed employee relationships.

● Researched customer complaints and provided appropriate solutions in a timely manner.

● Provided accurate information about product features, pricing plans, and warranties.

● Developed relationships with customers by providing excellent customer service. Accounts Relations Manager 09/2007 to 02/2009

Vanguard Furniture Conover, NC

● Developed and implemented strategies to increase customer satisfaction and loyalty.

● Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

● Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

● Achieved cost-savings by developing functional solutions to problems. Data Entry/Various 09/2006 to 09/2007

Manpower Morganton, NC

● Managed inventory and supplies to ensure materials were available when needed.

● Recognized by management for providing exceptional customer service.

● Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

● Assisted with customer requests and answered questions to improve satisfaction. Customer Service 08/2005 to 09/2006

Bruard's Furniture Conover, NC

● Trained new customer service representatives on product knowledge and customer service skills.

● Assisted customers and provided excellent customer service.

● Provided guidance on complex customer service matters.

● Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.

Office Manager 12/2003 to 07/2005

All Tech Computer Service Hickory, NC

● Processed payroll accurately ensuring all employees were paid on time.

● Proposed or approved modifications to project plans.

● Negotiated contracts with vendors to secure favorable terms and pricing.

● Organized company events including holiday parties, team building activities . References

References available upon request.

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