Customer Service Representative
Resume:
Franklin Alteza Chua
**************@*****.***
Address: *** ***** ****** ********* ********* Napico, Pasig City 1611, Metro Manila, Philippines
Achievements
• Varsity Players Chess High School
• Private Education Student Fund Assistance (PESFA) College
• 5 years Awardee Plaque Customer service
• 10 years Awardee Plaque Customer Service
Work Experience
Jul 2011 – PRESENT
Senior Customer Service Staff Webcast Technologies Inc. Cargo / Freight Services / Logistics Panay Ave, Quezon City
• Mentored new employees while supporting complex dedicated suite of products and services.
• Coordinated policies and procedures to target current and future needs of organization.
• Maintain and ensure all reports are already recorded on the google sheet databases.
• Planning and scheduling of manpower.
• Experience in Logistics Company, fleet management, office management and Customer Service.
• Answering phone call, email, chatting & ticketing the client concern. Support the client on the reports needed on their vehicles logs.
Jun 2011 - Jul 2011
Data Encoder South Luzon Tollway Corporation
Accounting / Audit / Tax Services Rada St. Makati City
• Processed customer and account source documents by reviewing data for deficiencies and errors.
• Maintained files, records and chronologies of entry activities. Completed daily data back-up to secure records.
• Obtained scanned records and uploaded into database.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Jan 2010 - Jun 2010
Counter Checker SM MEGAMALL ORTIGAS
Retail / Merchandise Mandaluyong, Metro Manila
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues. Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
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Sep 2009 - Dec 2009
Counter Checker EVER GOTESCO COMMONWEALTH Retail / Merchandise Commonwealth, Quezon City
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Welcomed customers and helped determine their need. Educational Attainment
Jun 2005 - Apr 2009
Colegio de Dagupan Bachelor's / College Degree Bachelor of Science in Computer Science Major in Internet Engineering
Trainings / Seminars
Jun 20, 2013 - Jun 20, 2013
AUTOMOTIVE ELECTRICAL SYSTEM SERVICING
Manolo Santos MFI Bldg. Ortigas Ave. 1605 Pasig City, Philippines Jul 04, 2012 - Jul 04, 2012 CUSTOMER SERVICE TRAINING
WTI Conference room, G/F Alpha Bldg. UP Ayala Land Technohub, Commonwealth Ave. Quezon City
Skills
Knowledge in CRM application. Networking computers Planning and scheduling manpower. Knowledge in troubleshooting GPS. Can Work under pressure with a minimum of time. Organizing and checking on Ticketing system. Hardworking, Trustworthy, fast learner, loyal to work, can accept graveyard schedule. Customer service and Flexible.
Languages
Filipino & English
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