Mary A. Reese
Warren, MI ***** • 586-***-**** • ******@*********.*** • WWW: Bold Profile
Professional Summary
Accomplished Director at my Childcare, adept in leadership development and strategic planning, significantly enhanced operational efficiency and revenue. Skilled in relationship building and problem-solving, I fostered a culture of continuous improvement and client satisfaction. My tenure at Wayne State University Admissions honed my administrative and interpersonal skills, contributing to a positive and productive work environment.
Offering blend of strong leadership and organizational skills, eager to learn and develop in dynamic environment. Contributes ability to quickly grasp industry-specific knowledge and adapt to new challenges, combined with proficiency in project management and strategic planning. Ready to use and develop leadership and organizational skills in the open position that your company has. Skills
• Relationship building • File organization
• Strategic planning • Scheduling appointments
• Verbal and written communication • Data entry proficiency
• Decision-making • Document preparation
• People management • Calendar management
• Operations management • Project management
• Team management • Travel arrangements
• Computer skills • Customer and client relations
• Dedicated team player • Professional communication
• Verbal communication • Customer relations
• Office administration • Issues resolution
• Hiring and retention • Computer proficiency
• Rules and regulations • Data entry
• Professional and mature • Deadline oriented
• Task prioritization • Office management
• Invoice processing • Training and coaching
• Data collection • Documentation and reporting
• Staff motivation • Administrative support
• Mail handling • Problem-solving
• Time management • Leadership development
Work History
Director, 01/2007 to Current
Childcare – Warren, MI
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
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Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
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• Cultivated a positive work environment that fostered em
• Increased company revenue by streamlining processes and implementing cost-saving measures. Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
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Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
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• Boosted operational efficiency by optimizing supply chain processes.
• Optimized inventory management to minimize costs and ensure product availability. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced operational risks while organizing data to forecast performance trends.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
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Improved project efficiency with strategic planning, resource allocation, and time management practices.
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Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
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• Spearheaded innovative approaches to resource allocation and strategic planning. Administrative Assistant to the General Manager, 12/1987 to 09/2011 Wayne State University Admissions – Detroit, MI
Coordinated travel arrangements for the General Manager including accommodations, transportation, and itinerary development.
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Saved costs on office expenditures by regularly reviewing vendor contracts and negotiating for better deals or more favorable terms.
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Assisted in the recruitment process by reviewing applications, scheduling interviews, and organizing candidate information for easy reference during selection discussions.
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Supported General Manager in decision-making processes by conducting research, preparing reports, and presenting data-driven insights.
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Promoted a positive workplace culture through excellent interpersonal skills and a professional, approachable demeanor.
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Provided exceptional customer service by promptly addressing inquiries from clients, vendors, and staff members.
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Maintained confidentiality of sensitive information by adhering to strict document handling policies and procedures.
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• Managed multiple priorities effectively, ensuring all tasks were completed accurately and on time. Developed strong professional relationships with clients, vendors, and team members to foster a positive work environment.
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Facilitated smooth day-to-day operations through diligent maintenance of office supplies inventory levels.
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• Assisted coworkers and staff members with special tasks on daily basis. Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
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Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
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• Established administrative work procedures to track staff's daily tasks.
• Liaised between clients and vendors and maintained effective lines of communication. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
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Education
Associate of Arts: General Studies
Macomb Community College - Warren, MI
Bachelor of Science: Business Administration
Rochester Christian University - Rochester Hills, MI