Customer Service Representative
Resume:
Ashburn, VA
Tulika Sharma
EDUCATION
Bachelor of Arts in Computer Application
Agra University, Delhi, India
Diploma in Aviation hospitality and travel management
Frankfinn institute, Noida, India
PROFESSIONAL SUMMARY
Dynamic and results-driven Administrator with 6+ years of experience in various customer service roles and management roles including Center management, calling and sales, office administration and career counseling.
Exception work ethics and dedication resulted in early promotions and management responsibilities in every job. Ability to lead and expand business, ensuring operational efficiency and increased customer engagement.
REFERENCES
Available upon request
SKILLS
Customer Service, Front Desk, Center management, Sales, Education Counseling, Team Management
CONTACT DETAILS
************.****@*****.***
WORK EXPERIENCE
Nov 2023 – Nov 2024
Center Director • C2 Education
Managed daily operations of a learning center. Managed sales, communication and education counselling. Started as “Education Coordinator” but soon promoted to “Center Director”.
June 2023 – Oct 2023
Customer service representative • Alaska Airlines
As a customer service representative, I managed ticketing counter operations, Baggage Services, Jet bridge operations and Customer assistance
Jan 2007 – May 2011
Center Head • The Catalyst Academy, New Delhi
Joined as a Counsellor and in 6 months got promoted to center head. Managed Talent Acquisition & Recruitment, Strategic Outreach & Expansion, College & Institutional Engagement, Stakeholder Relations, monitored departmental expenditures, prepared statistical reports, and provided recommendations for reducing excessive costs and overhead.
Contact this candidate