Technical Support Associate

Jeyanthi Balu

Kadapakkam, Cheyyur (Tk), Chengalpattu (Dist), Pin-603 304

*************@*****.*** +91-848*******

Summary

Dedicated Technical Support Associate with 5 years of experience in diagnosing and

troubleshooting software and hardware Issues for AT&T network devices and domain

emails. Skilled in customer support, multi-tasking across multiple tools including CRM,

and providing accurate resolutions. A quick leamer with strong adaptability and

problem-solving skills,

Experience

Technical Support Associate

‘Sutherland Global Services - AT&T Process, Chennal, 2019-2025

+ Diagnosing and troubleshooting software and hardware lssues of ATT network

devices and AT&T domain email. Handled customers via phone, email and live chat.

* Mulf-tasking skills, hands on experience in working 12+ tools including CRM.

+ Following standard procedures for proper escalation of unresolved Issues to the

appropriate Internal taams with documentation.

» Provide accurate Information to customers. To diagnose tech Issues and walk

‘customers through the steps needed to fix various problems, Submit Service Requests.

+.Participate in training opportunities provided by the organization or by outside entities

Responding to call-outs in a timely fashion and rapidly establishing a good working

relationship with customers.

‘Skills

+ Cllont Engagement

* Customer Service

* Problem Solving

+ Mul Tasking

+ Technical Troubleshooting

* Attention to Detail

* Training and mentoring

Accomplishment

Received "Employes of the Year Award” in 2022 for recognition of achieving the

92% Resolution target.

Education

B.E. Computer Sclence & Engineering Dhanalakshm! Srinivasan College of

Engineering &Tach 2014 61%

Languages

+ English

* Tamil

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