Human Resources Talent Acquisition

Shiva Shankari Rajaraman

Email: ***************@*****.*** Phone: 312-***-****

PROFILE

As an Human Resources Employee Relationship Manager with a strong background in operations and team leadership, I am passionate about connecting top talent with the right opportunities. With over 9 years of experience in employee engagement, workforce planning, and process optimization, I thrive in environments that require both strategic thinking and hands-on execution.

After taking a career break to focus on my family, I am now eager to re-enter the workforce and bring my expertise in talent acquisition, recruitment strategy, and employee development to a dynamic organization. My experience leading teams, optimizing processes, and fostering a positive workplace culture has equipped me with the skills to excel in sourcing, interviewing, and onboarding top talent. AREAS OF EXPERTISE

Talent Acquisition & Candidate Sourcing – Skilled in identifying and attracting the right candidates through strategic sourcing and networking.

Interviewing & Selection – Adept at assessing skills, cultural fit, and potential to ensure the right hire for long-term success.

Employee Engagement & Workforce Development – Passionate about creating an inclusive, motivating workplace that nurtures talent.

HR Strategy & Operations – Experienced in HR processes, performance management, and retention strategies to enhance organizational growth.

Process Optimization & Efficiency – Proven ability to implement streamlined hiring workflows for increased productivity.

Relationship Building – Strong communicator with a natural ability to connect with candidates, hiring managers, and stakeholders. PROFESSIONAL EXPERIENCE

Team Leader – Operations (Member Enrollment)

Wellpoint (Anthem), Cognizant August 2013 – January 2014

• Led a 14-member team, achieving 99% accuracy in member detail updates.

• Reduced processing time by 75% by implementing automated macros (2 hours to 30 minutes per batch).

• Conducted performance tracking, client reviews, and report preparation to ensure service excellence.

• Co-ordinated with Human Resources team in driving monthly Rewards & Reorganization for employees and actively participated in hiring of new joiners as it was a new transition process was part of recruitment. Team Leader – Operations (ACES Billing)

Wellpoint (Anthem), Cognizant March 2012 – October 2012

• Managed a 24-member team, ensuring error-free billing transitions and process optimization.

• Collaborated with transition teams to ensure a smooth Go Live implementation.

• Partnered with hiring managers to facilitate recruitment processes for various roles like Associate & Senior Associate

• Conducted team huddles, audits, and appraisals to enhance performance. Employee Relationship Manager- Human Resources

Genpact July 2010 – January 2012

• Spearheaded employee engagement programs and addressed workplace concerns proactively.

• Partnered with managers to drive performance feedback processes and individual development plans approximately 200 employees.

• Led the bi-annual promotion process, ensuring alignment with headcount and revenue projections.

• Was part of complete recruitment process for China Genpact Software team and ensured complete on-boarding process in India and co-ordinated with Human Resources at China team.

• Actively participated in campus hiring & conducted new hire orientation for the new joiners.

Assistant Manager – Operations

Penske Truck Leasing, Genpact June 2009 – June 2010

• Managed service delivery for a 22-member team, ensuring seamless vehicle credential renewals across the US & Canada.

• Led client communication, performance appraisals, and training initiatives.

• Designed and executed performance improvement plans, increasing team efficiency.

• Was driving recruitment with the Hiring team for various roles and different processes.

Management Trainee (B4RGFTE)

Penske Truck Leasing, Genpact January 2008 – May 2009

• Developed SOPs and process maps, ensuring accurate documentation and business continuity.

• Conducted new hire orientations and business updates to align teams with company goals.

• Worked on automation projects, improving accuracy and reducing turnaround time.

Process Developer & Associate

Penske Truck Leasing, Genpact May 2004 – December 2007

• Managed high-profile customer accounts, ensuring service consistency and quality.

• Trained 12 associates, enhancing process accuracy and compliance.

• Led HR initiatives, including personnel training and the HR Catalyst program. TECHNICAL & TOOLS PROFICIENCY

• Microsoft Outlook – Calendar & Email Management

• Microsoft PowerPoint – Presentations & Reports

• Microsoft Excel – Data Analysis & Automation

• Lean and Six Sigma trained and certified

EDUCATION

• Bachelor of Commerce

Osmania University – Hyderabad, Telangana, India (2004)

• Yoga YTT Trained & Expert in Face Yoga

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