IT Program Manager

THOMAS J. ADAMS

WEBSITES,

PORTFOLIOS,

PROFILES

● https://www.linkedin.com/in/thomasjadams87/

PROFESSIONAL

SUMMARY

A proven leader in the Civic Technology community with a passion for building relationships and facilitating personal/professional growth across entire organizations. Demonstrated success with Agile and Scaled Agile transformations for multiple programs. Successful track record of establishing trusted partnerships with key stakeholders in order to drive the success of programs. Adept in program management and aligning strategic resources to better serve the mission of the organization. Motivated to be a life-long learner who is continuously striving to improve and expand my skill sets. CERTIFICATIONS ● Carnegie Mellon University – Heinz School of Information Technology and Public Policy Public Interest Technology – Data Management, Digital Innovation, AI Leadership, 01/23/2023

● CompTIA Security+, 04/05/2022

● Project Management Professional (PMP), 2/19/2018

● Risk Management Professional (RMP), 2/01/2019

● Agile Certified Practitioner (ACP), 9/14/2019

● Certified Scrum Master (CSM), 4/24/2018

● Certified Scrum Product Owner (CSPO), 4/26/2018

● SAFe Scrum Master (SSM), 6/28/2018

● SAFe Product Owner Product Manager (POPM), 5/23/2019

● SAFe DevOps Practitioner (SDP), 9/27/2019

● SAFe Program Consultant (SPC), 5/27/2020***

● Information Technology Infrastructure Library (ITIL) v4 Foundations, 3/04/2022

*** The SPC certification enables the holder the authority to teach, train, and certify others with SAFe certifications

SKILLS ● Microsoft Excel

● Microsoft Word

● Microsoft PowerPoint

● Atlassian (Jira/Confluence)

● Mural

● Google docs

● Vendor Management

● Budget Management

● Performance

Measurement

● Financial Analysis

● Stakeholder Engagement

● Strategic Planning

● Team Leadership

● Resource Allocation

● Agile Methodologies

● Training and Development

● Staff Mentoring

● Slack

● Business Analysis

● Process Improvement

● Risk Management

● Conflict Resolution

● Change Management

● Client Relationship Management

● Contract Management

● Project Management

● Planning and Execution

● Account Retention

● Presentation Skills

● Business Development

PROFESSIONAL DIRECTOR OF DIGITAL SERVICES 01/2024 to Current EXPERIENCE Devis

● Providing Program Management oversight across the portfolio of business Devis manages for the Federal Government.

● Actively supporting the Credit Management System (CMS) program for the U.S. International Development Finance Corporation. Providing Release Management support, Cyber Security assessments and remediation recommendations, and client relationship management. Provided technical recommendations for implementation of Multi-Factor Authentication (MFA) with login.gov.

● Collaborating with company's leadership and Business Development team to capture new work with the Federal Government.

● Providing full Business Development and Capture lifecycle support for new and existing contracts

● Providing subject matter expertise in Agile methodologies for proposal efforts to ensure that bespoke proposed solutions meet the needs and expectations of the client.

● Collaborating with leadership and Business Development to broker new teaming agreements, allowing Devis to break into new markets within the Federal contracting landscape. PROGRAM MANAGER 09/2022 to 01/2024

SOFTRAMS

● Overseeing a team of ~55 people, $42M program for the Centers for Medicare & Medicaid Services (CMS) Medicaid Drug Program (MDP)

● Responsible for handling client relationship, profitability, sustainability, interpersonal relationships on the contract both client internal contractor and subcontractors

● Established an organization that effectively addresses customer requirements and incorporates the necessary internal and external sub-organizations

● Lead and directed cross-functional Integrated Program Teams to meet program cost, schedule and technical performance objectives

● Delivered presentations to customers, executive management and other program stakeholders

● Participated in the negotiation of contracts, contract changes, specifications, operating budgets, schedule milestones, and key terms and conditions

● Creation, review, and finalization of the program Statement of Work

● Established and managed subcontractor relationships

● Developed and adhered to budget baselines utilizing cost & schedule control methodologies

● Identified, allocated, and managed program resources, including workforce planning

● Ensured program team understands and adheres to contract scope, and managed change through control board activities

● Developed and adhered to master plans and schedules

● Conducted thorough risk & opportunity management practices including identification, mitigation and realization.

● Improved program efficiency by streamlining processes and implementing time-saving solutions.

● Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.

● Developed strategic plans, setting clear objectives and achievable milestones for the team.

● Optimized resource allocation, effectively balancing priorities and managing competing demands.

● Established strong relationships with key stakeholders, ensuring support for program initiatives.

● Delivered high-quality results by setting performance metrics and monitoring progress against targets.

● Increased customer satisfaction through effective communication of program goals and expectations.

● Championed best practices in project management, fostering a culture of continuous improvement.

● Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.

● Coached team members on professional development opportunities, contributing to improved overall performance.

● Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

● Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.

● Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.

● Managed and supervised administrative and daily program operations, complying with policies and regulations.

● Met with project stakeholders on regular basis to assess progress and make adjustments. DEPUTY PROGRAM MANAGER 05/2020 to 09/2022

TISTA Science & Technology Corp

Department of Veterans Affairs (VA) Board of Veterans Appeals (BVA) Appeals Product Line (APL) Caseflow team. Providing program level support across the entire contract. Value of the contract is $55 million and

~55 people in size.

● Developed a custom Risk Management Program that integrates into the existing working team structure to allow team and program level risk/issue reporting

● Main point of contact for stakeholder engagement for scrum teams

● Acting as Release Train Engineer (RTE) for the Agile Release Train (ART)

● Assisting with agile ceremonies and best practices, including training/certifying of team members and stakeholders in Scaled Agile Framework (SAFe)

● Correcting agile anti-patterns across the contract

● Helped to raise QASP and CPAR scores for the contract by an average of ~35% as a result of aligning the contract to SAFe

● Stabilized and built a trusting relationship with the COR and other key stakeholders

● Reduced User Story carry over by more than 90%

● Reconfigured metrics and communication methods for conveying information to clients and stakeholders to improve relations and satisfaction

● Coached and advised executive level clients on SAFe and Agile best practices

● Caseflow was the recipient of the G2X FedHealth Innovation award for both 2020 and 2021

● Helped to organize the personnel organization and interviewing/hiring of staff to support development

● Supported tracking KPIs and financials for reporting to the COR and other key stakeholders.

● Enhanced team efficiency by streamlining processes and implementing innovative project management strategies.

● Developed strong relationships with stakeholders, resulting in successful collaboration on various projects.

Tapped by TISTA's Executive Leadership to replicate the Caseflow Agile Risk Management Plan as an Enterprise Risk Management Program across all contracts. Created a lightweight MVP dashboard for capturing risks and metrics with uniformity. Created a custom Risk Training Program for all Program Managers and staff. Coordinated with Data Science team to have collected risk metrics aggregated for Program and Executive level dashboards.

Tapped by TISTA's Executive Leadership to help replicate the successful Agile transformation that was performed for the Caseflow contract. Working with the TISTA Lean-Agile Center of Excellence (LACE). Advising Program Managers across the company to understand their work and perform Agile Maturity Assessments. Developing bespoke Agile transformation plans and working with team members to train them on Agile best practices and correcting anti-patterns. SAFE PROJECT LEAD 12/2019 to 05/2020

SoftDev Inc.

● Centers for Medicare Medicaid Services (CMS) Center for Clinical Standards and Quality (CCSQ) Information Services Group (ISG)

● Provided program level support on the PM3 contract

● Collaborated with the Strategy Realization Office (SRO) to facilitate Lean Portfolio Management (LPM) within a Scaled Agile Framework (SAFe)

● Managed portfolio level epics across multiple value streams

● Trained Epic Owners at CMS on their roles and responsibilities within a SAFe environment

● Made recommended changes to business operations on the contract based on changes within Scaled Agile Framework from version 4.6 to version 5.0

● Built automated dashboards to compile program level information for processing information from multiple projects

● Acting as liaison for program managers to Government Task Leads (GTLs) to track project, program, and portfolio progress for strategic initiatives to advance long term objectives across the organization. AGILE PROJECT MANAGER 10/2018 to 12/2019

Newwave Telecom & Technologies

Center for Medicare and Medicaid Services (CMS) Center for Medicare and Medicaid Innovation (CMMI). Providing project management support for the +$250M, +250 person Innovation Development & Operations Services (IDOS) contract.

● Collaborated with cross functional teams to integrate agile and lean processes to provide incremental value over the lifespan of projects.

● Helped to plan and facilitate multiple simultaneous Program Increment (PI) Planning sessions as part of the overall initiative to transform the project work to SAFe.

● Solidified relationships with stakeholders that promote and advocate for agile transformation, as well as solicit their input for real-world solutions to agile transformation needs.

● Custom built the Agile Risk Management Program

● Managed Engagement Agreement (EA) process, allowing for proper budgeting and allocation of financial resources to fund critical needs on the contract.

● Providing program support across the contract within the Agile Program Management Office

● Trained over 200 team members on best practices in Agile Methodologies and Risk Management

● Providing program support across the contract within the Agile Program Management Office

● Trained over 200 team members on best practices in Agile Methodologies and Risk Management.

● Was NewWave's first ambassador for American Council of Technology – Industry Advisory Council (ACT- IAC). Participating in the 9 month Associates program to gain brand recognition and foster new relationships with government as well as industry partners in the Civic Tech sector.

● Leveraged relationships gained from ACT-IAC to engage in New Business Development to bid for contracts with the Department of Defense

● Connected executives from my personal network to NewWave in order to foster new and innovative partnerships for strategic initiatives in Healthcare IT. BUSINESS ANALYST 05/2018 to 10/2018

Morgan Stanley

● Member of the Change the Bank team (CTB) under Operations Risk & Regulatory Control (ORRC)

● Participating in multi-national projects to ensure regulatory compliance and best practice internal standards with data management as well as financial holdings

● Gathered functional requirements from Business Owners and helped to prioritize their product backlogs

● Wrote Business Requirements Documents

● Facilitated cross-departmental meetings on a global scale

● Created metrics tracking dashboards to automate processes, reduce reporting time, and increase accuracy

● Provided in-depth analysis on aggregate data to support business decisions ● Trained team members on best practices in waterfall and agile methodologies. BUSINESS SYSTEMS ANALYST 07/2017 to 05/2018

CSRA, Inc.

● Premium Stabilization Project (PSP) for the Center for Consumer Information and Insurance Oversight

(CCIIO)

● Project work focused on website creation for Cost Share Reduction (CSR), and Risk Adjustment Data Validation (RADV)

● Validated scope of work to ensure accuracy

● Performed regression and user acceptance testing (UAT) for websites before they were released to PROD

● Reported to clients and stakeholders the status of development progress

● Coordinated with software developers to log defects and provide quality control

● Managed requirements, screen language, and website workflow documents for government compliance needs

● Created and maintained test case documents to verify utility of websites ● Utilized Salesforce (SF) to track project progress.

● Improved business processes by analyzing system requirements and implementing effective solutions.

● Streamlined data management for increased efficiency by designing and implementing new database systems.

IT BUSINESS ANALYST 06/2016 to 07/2017

T. Rowe Price

● Designed enhancements, performed troubleshooting, and maintained over 100,000 dashboards that interact with SQL servers and user defined technology to automate processes for the Fund Accounting

(FA) department

● Identified stakeholders, collected requirements, defined scope and activities

● Created VBA programs for Excel/Access to extract from SQL servers

● Identified and resolved accounting calculation errors

● Applied accounting principles and concepts to develop new process improvements for supporting departments

● Managed and controlled communications, managed and control stakeholder engagement ● Used DB Visualizer to create custom and ad-hoc queries for various departments ● Managed programs that compile aggregate accounting data on Mutual Fund prices. STRATEGIC BUSINESS ANALYST 06/2015 to 05/2016

Interactive Health, Inc.

● Developed business process flows to optimize cross departmental analytics reporting

● Reduced monthly reporting by up to 90% via the creation of automated Excel dashboards

● Assisted in provider contract review and negotiations

● Coordinated between Account Management and Accounting departments to design and implement a custom forecasting dashboard to advise executive management and shareholders on future business strategy for over $12M in business.

● Enhanced company's strategic decision-making by conducting in-depth market research and competitive analysis.

CLIENT RELATIONS MANAGER, ACCOUNT MANAGEMENT 01/2013 to 06/2015 UnitedHealthcare Global

● Managed over 300 accounts (~$3 million) for international security and medical evacuations ● Specific book of business included government entities as well as NGO contractors in the U.S

● Agency for International Development (USAID)

● Managed and controlled stakeholders through the political coup attempt in South Sudan in late 2013 with zero loss of life and no international backlash from host nation

● Managed project to identify and mitigate risks associated with traveling to affected regions of Africa during the Ebola outbreak crisis of 2014-2015

● Supervised a team of 5 people to train them in proprietary software and SOP for managing client accounts

● Traveled nationally and internationally to provide bespoke training programs for clients, ensuring that their staff knew what services they had access to and how to activate in the event of an emergency

● Renewed contracts and retain current business as well as sold additional services to existing accounts to increase my book of business

● Implemented new programs/contracts for clients.

● Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.

● Developed strong relationships with clients through regular communication and personalized attention. PROJECT MANAGER 11/2011 to 10/2012

Paragon Technology Group, Inc.

● Provided project support, as part of a $35M contract, to the Centers for Medicare & Medicaid Services (CMS)

● Supported Medicare Advantage Part D (MAPD)

● Specifically worked with MAPD Operations and Customer Support (DMPOCS) and Information Services Design & Development Group (ISDDG)

● Planned, managed, and controlled communications for CMS stakeholders as well as partner industry organizations

● Liaised for multiple internal and external teams to resolve issues

● Maintained project archives

● Provided PMO Support for CMS staff

● Monitored and controlled project work

● Created metric reports to track progress of multiple projects for all contracting organizations.

● Established effective communication among team members for enhanced collaboration and successful project completion.

EDUCATION Frostburg State University

Bachelors of Science, International Business

Graduated - 12/2010

● Minor: Business Administration

● Pi Lambda Phi Fraternity

● President of the Inter-Fraternal Council

PROFESSIONAL American Council of Technology-Industry Advisory Council (ACT-IAC), January 2019, Current MEMBERSHIPS

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