Account Manager

Nancy White

**** ******* ** ******, ***** ***** 972-***-**** **********@*****.*** www.linkedin.com/in/nancy-white-06847b39/

Summary

Client Success Manager/Account Manager with 7 years in building and furthering client relationships. Successful at boosting portfolio growth, client retention and customer satisfaction using consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experiences.

Skills & Abilities

MANAGEMENT, LEADERSHIP AND COMMUNICATION

· Excellent analytical and presentation skills including handling many assignments simultaneously

· Effectively balance strategic thinking and execution in a fast-paced environment

· Exhibit creativity and resourcefulness

· Self-confident and outgoing personality

· Organized and detail oriented

· Excellent communication skills (verbal and written)

· Entrepreneurial attitude and ability to think outside the box

Professional Experience

ACCOUNT MANAGER Viatech Publishing DALLAS, TX 4/2018 – Present

· Developed long-term relationships with a portfolio of clients acting as a liaise between the client and cross functional teams to ensure the timely and successful delivery of our solutions according to the client’s needs.

· Keeping our clients satisfied and delivering exceptional client services on a day-to-day basis.

· Monitored and analyzed client’s needs to identify opportunities to improve and offer additional services to improve our client’s business.

PROJECT MANAGER PIRCH FARMERS BRANCH, TX 5/2015 – 6/2017

· Proactively communicated to customers throughout entire project timeline, from order placement through delivery and installation. Communicated consistently and thoroughly to ensure all relevant details – product and date changes, logistical issues, and customer preferences.

· Worked closely with logistic team to ensure all customer orders are perfectly executed. This involved activities such as: coordinating procurement of all products with Purchasing to meet customer’s required dates; established solid timelines for customer projects and communicated to the logistics organization; timely ordering and receipt of required product.

· Quickly and efficiently resolved any customer service needs via thorough research and communication, both within the organization and with the customers directly.

HOMELAND HEALTHCARE ALLEN, TX

TRAINING SUPPORT SPECIALIST 8/2013 - 6/2014

· Provided software application training using web-based and on-site training delivery methods.

· Administrator of both the Learning Management System and Knowledge Management System.

· Evaluated reports and identified patterns to improve eLearning programs and technical documentation.

· Successfully utilized multimedia technology with authoring tools to develop eLearning courses and web-based support materials to improve overall training.

· Instrumentally coordinated new customer implementations that resulted in maximizing use of software.

· Ensured accuracy of data and training transcript records of all agents.

CUSTOMER SERVICE SUPERVISOR 7/2010 - 8/2013

· Provided statistical performance feedback and coaching on a weekly basis.

· Administered formal performance plans that resulted in exceeding goals set by leadership.

· Maintained records of customer care representatives’ performance reviews.

· Established work procedures and processes that supported company departmental standards.

· Identified and resolved escalated concerns in a timely manner.

· Conducted organized weekly team meetings

· Presented monthly and quarterly reports to leadership on team’s performance.

· Reviewed accuracy of timesheets for approval.

Education

Collin College, 2011-2012

Grand Rapids Community College, 2009

Shelby High School, Diploma

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