executive administrative assistant

SHEREE A. COLONNA

Greater Pittsburgh, PA Region

412-***-**** • **********@*******.***

A dedicated professional with several years' experience, built strong alliances, fostered trust, and handled confidential matters with discretion and diplomacy. High degree of integrity ensures that every task is handled with professionalism along with strong verbal and written communication skills to effectively interact with individuals at all levels. Solid organizational and prioritization skills to manage multiple responsibilities efficiently.

Core Competencies

Specialized Areas: Administration, IT, Healthcare, Events, Tradeshows, Human Resources, Software Licensing, Vendor Relations, Purchasing, Project Management, Research Productivity Tools: Microsoft Office 365, Google Workspace, SharePoint, Visio, QuickBase, LMS, Adobe Illustrator, Ariba

Collaboration: ServiceNow, Teams, One Note

Communication: Slido, WebEx, Zoom, Survey Monkey, Workday Project Management: Kronos, Citrix, Clarity, Mega HOPEX Skills: Analytics, Negotiating, Communication, Vendor Relations, Prioritization, Organization Travel: Egencia, Concur

Certification: ABX Lean Six Sigma - White Belt

Professional Experience

AETNA/CVS HEALTH, Pittsburgh, PA 2014-2023

IT Operations Specialist

Developed relationships with contracted software vendors and maintained their proprietary databases inhouse; also streamlined data to customize company requirements to improve functionality. Also, supported the negotiation, renewal, maintenance, and ensure compliance of contracts with established standard terms.

Managed software vendor user licenses and supplemental software user licenses (appx. 4,000 users)

Administered allocation of $100,000 training budget

Implemented project time for architects in time management application

Created enterprise-wide customer satisfaction surveys and analyzed results

SharePoint administrator

Managed onboarding/offboarding employees including equipment/access requirements

Managed "Research & Advisory" service by creating content for intranet site, conducted research for internal customers, coordinated analyst calls and developed/maintained relationships with research consulting firms, regulated research licenses (appx. 400 licenses) and governed event ticket allotments

Worked with global competency-based badge business and internal teams to produce, publish, and distribute digital badges to share through social media networks

Supported internal legal office on new healthcare patents

Triaged IT team mailbox

Produced weekly reports on architect’s activity

Granted access to new users, updated current user access, enabled macros for evening and morning reports via software connecting business platform

Acted as Security Coordinator by conducting user due diligence to provide access to platforms, mainframes, and updated role-based models

COVENTRY HEALTH CARE/AETNA, Pittsburgh, PA 2009-2014 Executive Assistant

Managed office floor plan and hybrid work program

Provided highly-strategic calendar management across multiple time zones and scheduled meetings for C-suite staff

Provided support for new employees including ordering equipment and access requirements

Produced communications, presentations and spreadsheets

Arranged domestic travel, prepared itineraries and processed expense reports

Coordinated national town halls including room setup, catering, equipment and supplies, bill reconciliation

Event management for small and large audiences

CIGNA HEALTHCARE, Pittsburgh, PA 2004-2009

Executive Assistant

Maintained multiple senior level executive's calendars and scheduled meetings

Prepared and analyzed open and closed healthcare case data

Arranged travel, prepared itineraries and processed expense reports

Produced communications, presentations and spreadsheets

Prepared and coordinated onsite services for potential customer meetings

Generated and analyzed reports on nurse's performances

Procured office supplies and processed purchase orders Awards & Accomplishments

Conserved organization $58,000-80,000 annually by analyzing requirements for software licensing for new and current users

Granted 3-time "Champion" award for successfully planning meetings and conferences

Nominated by colleagues for recognition for excellence in areas of "Putting People First" and "Inspiring Trust"

Recognized for "Collaboration" on building employee engagement survey and for providing great customer service with a positive attitude

Recognized for "Excellence" in arranging logistics for training nationally

Streamlined communication process through creation of application allowing communication transmission automatically in lieu of manual entry for users for onboarding and offboarding process for employees and contractors and Mega HOPEX users

Developed a "SharePoint for Dummies" guide for new users and a "one-stop" shop guide on project platform for managers.

Education

Center High School, Monaca, PA, Diploma in Business Administration Volunteerism

Grace Community Church, Cranberry, PA

Bon View Manor Condo Association, Board of Directors President, Moon Township, PA

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