CSR, Sales
Resume:
Juan Quevedo
Hialeah, FL *****
**********@*******.***
Willing to relocate to: Orlando, FL
Work Experience
CSR/Active Funding CSR
WTW-Hialeah, FL
September 2024 to Present
• Answer general questions about Participant’s coverage or future coverage
• Answer funding questions, create accounts
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
• Website/Mobile App assistance
• Assist Participants with the Funding Portal
• HSA,HRA,HCFSA
• HIPPA Rules
• Problem Solving
• Escalations
• Compliance
• Effectively help the beneficiaries understand their health plans. General Warehouse Associate
Home Depot-Hialeah Gardens, FL
June 2022 to April 2024
Maintained cleanliness of warehouse environment by sweeping floors, wiping down shelves, and disposing of waste materials.
Loaded and unloaded delivery vehicles using appropriate material handling equipment such as dollies and carts.
Reported any damages or discrepancies to supervisors immediately upon discovery. Assembled customer orders for shipment using pallet jacks, hand trucks, and forklifts. Utilized RF scanners to track goods through various stages of the supply chain process. Maintained facility equipment and materials in neat, clean, and orderly fashion. Owner/Director
It's A Small World Learning Center IV, Inc-Miami, FL January 2007 to April 2021
Monitor students' progress, and provide students and teachers with assistance in resolving any problems. Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
Sales Manager
B & V Flowers-Miami, FL
September 2005 to December 2006
Managed customer accounts and customer relationships. Established relationships with key customers, providing personalized service and support. Provided coaching and feedback to staff on an ongoing basis in order to improve job performance. Held daily check-ins with team members to set objectives and monitor progress. Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently. Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
Managed sales team activities by evaluating needs of each territory and participating in sales calls. Sales/ Buyer
Florida Greens Durablum-Miami, FL
April 1997 to August 2005
Represent company at trade association meetings to promote products. Negotiate contracts with farmers for the production or purchase of farm products. Arrange for processing or resale of purchased products. Arrange for transportation or storage of purchased products. Review orders to determine product types and quantities required to meet demand. Education
Director in Early Childhood Education (AECE)
Miami Dade College G
High School Diploma
US Army - Fort Knox, KY
Skills
• Spanish-Reading/writing Sales Experience Customer Service Forklift and Pacer Knowlegd Order Preparation Shipment Palletization Shipping and receiving Heavy Equipment Operation Cleaning and Organizing Order picking and processing Forklift Operation Warehouse Safety Material Loading and Unloading Order Picking Packaging and Labeling Pallet Jacks Sorting and Labeling
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