Customer Service Quality Control
Resume:
Alecia Dugger
*** *** ******** ***, **********, AL 35405
*********@*****.***
OBJECTIVE: Seeking a position allowing me to implement my existing talents and acquire additional knowledge for experience within areas of expertise.
KEY QUALIFICATIONS & SKILLS
Administrative Services
Records/ Reports Management
Computer Skills/ Computer Literate
Customer Service/ Relations
Leadership/ Management
WORK EXPERIENCE
Laboratory Courier August 2019 – July 2021
DCH – Tuscaloosa, Alabama
Place orders and label specimens
Maintain a log of when and where specimens are picked-up
Quality Control Inspector July 2018 – July 2019
Formel D (Faurecia) – Northport, Alabama
Monitored and observed Volks Wagon automobile parts to ensure that they meet production standards.
Read and understand blueprints and specifications.
Discuss inspection results with those responsible for products.
Report inspection and test data
Customer Service Representative December 2017 – July 2018
FIS Global – Northport, Alabama
Submit dispute forms for card holders who call and request to file fraud for transactions that were not authorized by card holder or ATM withdrawal transaction that was processed but card holder never received their funds.
Process and submit unload forms if card holder requests for card to bank account transfer.
Quality Control Inspector September 2016 – October 2017
2 AM Group, LLC (BLG Logistics and Mercedes) – Tuscaloosa, Alabama
Read and understand blueprints and specifications.
Discuss inspection results with those responsible for products.
Report inspection and test data.
Material Handler September 2014 – July 2016
Randstad Staffing (Menlo Logistics) – San Bernardino, California
Ensures production order and labels are correct before assigning the work.
Print production orders, labels and matches with correct material.
Monitor stock levels of packaging supplies and inform supervisor when need to reorder.
Administrative & Postal Service Clerk April 2006 – April 2014
U.S. Marine Corps – Camp Pendleton, California / Al Assad, Iraq
Collaborated with shipping and receiving department on mail deliveries.
Supervised mail clerks/sorters.
Recorded and balanced daily transactions.
Responded to complaints and provided customers with assistance in filing claims for mail theft, delivery problems, and lost and damaged mail by filling out forms and making appropriate referrals for investigation.
Checked items to ensure that addresses were legible and correct.
Entered change of address orders into computers that processed forwarding address stickers.
Searched directories to locate correct addresses to redirect mail.
Recorded address changes and redirected mail for those addresses.
Maintained accurate records of deliveries.
Obtained signed receipts for registered, certified and insured mail, collected associated charges and completed any necessary paperwork.
Budget and Finance Clerk April 2006 – April 2014
Reviewed records of sales and actual operating expenses, such as payroll and costs.
Wrote justifications for overrun and under run of budget estimates.
Inventory Clerk August 2008 – May 2009
Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock.
Posted totals to inventory records, manually and using computer.
Compared inventories to office records.
Computed figures from records, such as sales orders, production records and purchase invoices to obtain current inventory.
Investigated and reported reasons for discrepancies.
Computed inventory balance, price and cost.
Prepared reports, such as inventory balance, price lists and shortages.
Auditor April 2006 – April 2014
Prepared, analyzed, and verified annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
Directed activities of personnel engaged in filing, recording, compiling and transmitting financial records.
Examined records and interviewed workers to ensure recording of transactions and compliance with laws and regulations.
Examined and evaluated financial and information systems, recommending controls to ensure system reliability and data integrity.
Inspected account books and accounting system for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
EDUCATION
Bryant and Stratton College
November 2022 – October 2024
AAS Degree - Medical Reimbursement and Coding
U.S. Marine Corps (Certified Postal Clerk)
August 2006 – October 2006
Fort Jackson Army Base, South Carolina
Dept. of Labor Apprenticeship Program – Postal Journeyman
Shelton State Community College, Tuscaloosa, Alabama
August 2005 – April 2006
30 Semester Units in General Studies
Tuscaloosa County High School, Northport, Alabama
August 2001 – May 2005
High School Diploma
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