Information Technology Project Management

William O. Flores

Lakeworth, FL 954-***-**** *********@*****.***

Profile

Strategic Information Technology Lead skilled in guiding the organization's navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering, and supporting strategic plans. Passionate about creating and delivering the vision for organization's technology needs and goals. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Demonstrated ability to translate technical requirements to business solutions. Seeking an opportunity to apply education, career experience, and diverse skill set towards an IT lead position.

Core Competencies

●Quality Assurance

●Strategic Planning

●Effective Leadership

●Systems Engineering

●Project Management

●Operational Oversight

●Analytical Problem Solving

●Customer-Service Oriented

●Telecommunications Expertise

●Auditing & Billing Management

●Technical Support & Consulting

●Verbal & Written Communication

Summary of Qualifications

●Bachelor of Science in Information Technology with extensive on the job training

●20 years of experience with expertise in Project Management, Telecom, & IT Systems

●Bilingual professional with the ability to communicate effectively in English & Spanish

●Solid technical background with an ability to give instructions to a non-technical audience

●Communicated with stakeholders, vendors and department leaders on all projects

●Effectively drive team success through shared vision & recognition of quality performance

●11 years proficiency in Analysis, Design, Testing, Process, and Documentation.

●Knowledge in JIRA and GEMINI project management tools.

●Capacity to logically solve problems and manage projects by utilizing a data-driven, detail-oriented, approach

●Highly organized and able to prioritize, schedule, and meet deadlines while maintaining superb verbal communication and writing skills.

●Translation of business requirements to technical requirements with agile use cases and user stories.

●Strong Data Analysis background (SQL, Tableau, Microstrategy and Alteryx).

●Skilled at understanding business needs with the ability to establish high level of customer trust and confidence

●Ability to interact with a variety of clients, vendors, and employees at all skill levels to ensure business requirements are met

Selected Achievements

●Recovered $250,000 of unpaid order data for organization, resulting in substantial savings for the company

●Successful Project Manager & Leader; recognized for directing recruitment and retention of supervisors and staff of 25

●Consolidated a $60,000 bill and saved the company over $28,000 in charges that were refunded back to organization

●Collaborated with cross functional teams to drive consistency with billing processes and drove successful processing of all payments to a 98% accuracy rate with the remaining 2% being processed manually

Professional Experience

IT Business Analyst, 04/2021 to 02/2025

Shoes For Crews North America LLC. – Boca Raton, FL

●Worked collaboratively to develop and document business requirements, ensuring they were effectively translated into detailed technical specifications for IT solutions.

●Analyzed and reviewed Partner-provided functional requirement documents to support the implementation of new systems and applications.

●Collaborated with vendors to define system requirements, perform document analysis, and develop process documentation, including Agile use cases and user stories, to support technology initiatives.

●Worked closely with cross-functional teams throughout the software development lifecycle, collaborating on gathering technical requirements, managing project execution, and ensuring successful delivery.

●Collaborated with business stakeholders, development teams, and software engineers to improve IT solutions, enhance performance, and implement system modifications aligned with business objectives.

●Worked alongside project managers and developers throughout the development process to ensure alignment with documented requirements and project goals.

●Collaborated on creating product requirement documents that detailed software functionality and business needs to support development teams.

●Partnered with Business, Development, and Functional Support teams to address requirement-related concerns and clarify functionality questions.

●Provided guidance in resolving IT-related issues by tackling system and business requirement challenges.

●Collaborated with business, product, and technical teams to facilitate requirements gathering, ensuring clarity and alignment throughout the process.

●Worked closely with the BI team to establish reporting requirements, utilizing tools like SQL and Tableau to deliver valuable business insights.

●Collaborated with software architects and developers to structure data, map data flows, and establish business rules for Web Service APIs and internal portal UI projects.

Lead IT Business Analyst / Data Analyst, 07/2008 to 12/2020

Bridgevine Inc. – Miramar, FL

●Developed and documented requirements for the business for translating to technical specifications.

●Reviewed functional requirement documents provided by venders for writing and implementation of systems and applications projects.

●Worked with Vendors and consultants with outlining requirements, performing document analysis, writing process descriptions and compiling Agile use cases and user stories for new IT solutions.

●Work with cross-functional teams to manage all software projects from introduction to write technical requirements and delivering it through the development life cycle.

●Collaborated directly with business analysts, development team, and software developers with regards to IT Solutions with a focus on improving performance, deploying solutions, communicating progress, and performing testing and modifications to ensure systems operate according to business requirements

●During the development phase, work closely with developers and project managers to ensure that the requirements are being met.

●Managed Internal IT system applications. In addition to website implementation and management

●During the BA analysis a product requirements document was written to define the software business requirements.

●Proactively communicate and collaborate with the business with regards to evaluating technology needs and requirements to deliver an effective IT solution.

●Conduct training of new software applications and/or Quality Assurance for IT solutions.

●Collaborated with the Business, QA, development and functional support teams by assisting with requirement concerns and addressing functional questions.

●Led cross-functional teams to analyze & understand enterprise-wide impacts and opportunities for technology changes

●Evaluated consistency and importance of business intelligence data against needs to determine optimal courses of action

●Lead the team with assisting in resolving tickets associated with technology and business requirement issues

●As a Lead BA I lead the requirements gathering by interfacing with the business, product, and technical teams

●Lead a team of 5 IT Professionals (Systems Analyst, Business Analyst and Developers) working in the IT Operations area.

●Involved in requirement gathering, design, development, testing and implementation of the web application and used Agile and Waterfall SDLC methodologies with daily scrum meetings.

●Work closely with our BI team in defining BI reporting project requirements (leveraging SQL, Tableau, Microstrategy and Alteryx). Knowledge of creating reports using SQL Server Reporting Services (SSRS). Defined data requirements and report layouts for the business to review. Created SQL queries, tables, Tableau visualizations and dashboards.

●Resolved technical problems relating to API application by identification and fixing bugs.

●Worked with WEB API's to make calls to the web services using URLs, which would perform GET, PUT, POST and DELETE operations on the server.

●Worked with Database team and web developers on designing the database using SQL server 2012 and performing QA Analysis on stored procedures for proper data consumption.

●Hands on analysis, design, understanding and deep functional experience in creating, deploying and consuming of XML Web Services and Web API. Full understanding of XML, JSON schemas, Data modeling inside both JSON, XML and XML processing tools. Performed deep dive analysis on third party XML schemas and specifications with SOAP UI Tool.

●Work with software Architects and software Developers with the design process and collaborated in design of database tables, data mappings and the definition of business rules for Web service APIs and internal Portal UI projects. We then documented, present recommendation proposals, including selection criteria, evaluation, analysis of options, and final selections. As a group we collaborated in the Development of new products and frameworks from the ground up as well as providing enhancements to existing products.

William O. Flores

Margate, FL 954-***-**** *********@*****.***

Professional Experience

Senior Telecom Analyst Systems Engineer, 03/2006 to 06/2008

Alliance Entertainment Inc – Coral Springs, FL

●Successfully managed various facets of operation including telecom billing and expense allocation, vendor contract negotiations, inventory/database management, system deployment, and account management

●Organized system infrastructure documentation & operating procedures, strengthening controls and enhancing performance

●Diagnosed, troubleshot, and resolved network/system problems; performed add, moves, and changes on IT & Voice Systems

●Influential in developing solutions to billing problems & testing the accuracy of modifications designed to address concerns

●Provided client support on system operation and troubleshooting created through REMEDY ticketing system

●Strong overall knowledge of test environments and functions related to the Software Development Life Cycle

Senior Telecom Analyst, 06/2005 to 03/2006

AutoNation Inc.

●Responsible for providing pre-sales consulting engineering support covering a market of over 300 dealerships within the US

●Ensured the deployment of telephone systems, DATA circuits, cellular phones, and routers for company service nationwide

●Served as the main point of contact for all billing concerns, trained account managers on emerging technologies, assisted with contract negotiations, and oversaw duties as a Network Analyst

●Communicated with vendors to determine pricing and technical specifications for available hardware, software, and services

●Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases

Account Manager Product Systems Manager, 02/1999 to 06/2005

Global Systems Telecom Inc. – Coconut Creek, FL

●Provided support in sales, technical, and business areas to key accounts including Fortune 500 companies

●Developed highly profitable pipeline based on multiple sales penetration techniques

●Responsible for a wide range of duties including product management, vendor communication, database management, office coordination, technical support, and staff training & development

●Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction regarding telecommunications and IT services

●Oversaw PBX programming, telephone installation, telecommunication billing, mobile device support and overall communications troubleshooting

Technical Skills

●WAN's

●Database Management

●SITECORE Experience

●SQL Server Management

●Extensible Markup Language (XML)

●Hypertext Markup Language (HTML)

●MS Office Suite; Excel Workbooks & Macros

●Systems Engineering for Voice & Data Networks

Telecommunications Information Systems

Education

Bachelor of Science: Information Technology American Intercontinental University

Bachelor of Science: Criminal Justice Administration University of Phoenix

High School Diploma Woodbridge Senior High School

Contact this candidate