Customer Service Data Entry
Resume:
STEVEN HILL
CUSTOMER SERVICE PROFESSIONAL
**************@*****.***
CINCINNATI, OH
HTTP://LINKEDIN.COM/IN/HILLSTEVENM
SUMMARY
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and goal-oriented with extensive background in providing leadership and guidance to multiple staff in conducting sales and marketing operations. Capable of overseeing activities involving the management of business finances, documentation of records, and resolution of compliance issues. Proven capacity for coordinating multiple simultaneous projects, while maintaining optimum quality and timely execution of deliverables. Possess solid attention to detail, strong organizational skills, and excellent ability to work independently. Effective communicator well-versed in engaging with team members, customers, and vendors.
SKILLS & ABILITIES
Attention to Detail Quality Assurance Business Development
Team Leadership Account Management Cold Calling
Customer Service Data Entry Empathy
Microsoft Office Suite Desktop Support Exceptional Communication
CUSTOMER SERVICE HIGHLIGHTS
Supported management in implementing new policies or procedures as needed for continuous improvement efforts within organization.
Delivered exceptional customer service under high-pressure situations, maintaining the highest standards of professionalism.
Assisted in reducing wait times for patients by efficiently managing intake queue and scheduling appointments accordingly.
Supported clients in finding affordable plan to maintain their household through various city and state programs, helping shoulder cost of energy expenses.
Orchestrated the marketing and sale of media packages to potential customers through telephone correspondences.
Contributed to cost reduction efforts by identifying opportunities for process improvements and implementing changes where necessary.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Ensured smooth transition between shifts by effectively communicating with incoming managers and staff members.
Commended for outstanding work in delivering memorable guest experiences through enjoyable salutations.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Improved intake process by streamlining documentation and data entry tasks.
CAREER EXPERIENCE
2022-Present Kings Island Amusement Park/ Cincinnati, OH
Food & Beverage Department
2020-2022 Covid-19 Gap
2019-2020 Insight Global Contractor/ Cincinnati, OH
Outside Sales
2018-2019 Goodwill Industries/ Cincinnati, OH
Shift Lead
2016-2017 Buffalo Wild Wings/ Cincinnati, OH
Captain
2011-2015 Pursuing Higher Education
ADDITIONAL EXPERIENCE
Community Action Agency/Intake Technician/ Cincinnati, OH
Partnered with various city & state programs to gain funding for client needs.
Handled 600+ accounts yearly assisting will customer’s energy needs.
Sam’s Club/ Business Marketing Representative/Cincinnati, OH
Provided crucial support in terms of customer service and sales operations.
Facilitated engagements with local businesses to generate growth profit margins.
EDUCATION
Bachelor’s Degree In Business/ Marketing Major
Liberty University/ Lynchburg, VA
Associate’s Degree in Customer Service/ Tourism Major
Southern Ohio College/ Cincinnati, OH
MILITARY EXPERIENCE
United States Army Honorably Discharged Veteran
Medical Equipment Repairer
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