Sales Representative Customer Experience
Resume:
Pamela Stone
Broadway, NC *****
************@*****.***
Work Experience
Sales Representative
TRIAD CORRUGATED METAL-Sanford, NC
September 2023 to Present
Worked to build relationships with customers offering each customer top-notch personalized service to boost sales and build lasting relationships.
Enhanced product knowledge by attending training sessions and staying up to date on industry trends Networked within community to build and nurture successful relationships with new and existing customers
Utilized CRM software to manage contacts, track progress and performance metrics Managed key accounts
Utilized CRM software to place orders and track progress of orders and keep customers undated on timeline for delivery
Inbound Sale Agent
Charter Communications-Morrisville, NC
November 2021 to August 2023
Responded to telephone inquiries, provided quality service to customers and associates inquiring about the availability of products or status of orders.
Listened attentively to caller needs to ensure a positive customer experience.
Accessed electronic cataloging system to look up product information and availability.
Strove for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Memorized the company’s offerings to maximize sales.
Recommended solutions within customers’ stated budgets for available services to optimize customer satisfaction.
Maintained a professional, friendly demeanor with customer at all times.
Implemented product recommendations.
Met stated department quotas to include obtaining a minimum of 60% up-sales of calls taken within a month.
Service Station Manager
Eagle’s Nest-Broadway, NC
September 2018 to November 2021
• Oversaw daily operations of store.
• Supervised and trained employees; provided operational support for opening and closing of store; prepared store associate work schedules.
• Ordered merchandise and performed daily counts of product and sales inventories; performed stocking and cleaning activities to ensure a pleasant shopping experience and maintained strict adherence to quality standards and safety protocols.
• Handled daily deposits and balance of books; Managed bookkeeping for store to include issuing of checks to vendors and balancing of store checkbook and operational bank account.
• Conducted sales transactions; performed cash handling and register balancing duties on a daily basis; ensured accuracy of accounts receivable/sales reports.
• Communicated issues with store owner; recommended solutions and proactively followed up with all leads and remedies
Enumerator
US Department of Commerce-Atlanta, GA
February 2018 to September 2021
Drove to neighborhoods to visit households with information not already recorded and/or updated in the Census.
Updated Census records with new residency information within an assigned area.
Tracked miles traveled on the routes for home visits.
Calculated hours productive for every workday.
Examined interview data and address records to ensure accuracy.
Conducted surveys and interviews.
Private Home Health Care Aide
Self Employed
August 2003 to September 2021
Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming as well as providing transportation needs.
Provided high-quality in-home patient care to home bound residents.
Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
Responsible for daily medication administration.
Managed transporting of patients to medical facilities, pharmacies, and shopping needs in a responsible manner while ensuring their well-being and medical needs.
Maintained accurate chart records of patient meals and medication on a daily basis.
Provided companionship and planned and executed recreational activities appropriate for senior citizen activity levels.
Check and direct mail for residents from various couriers and postal carriers.
Maintain confidentiality about any information relating to clients learned in connection with job performance and functions.
Prepared daily meals and cleaned client residences.
Service Station Cashier
August 2001 to September 2018
Oversaw daily operations of store.
Supervised and trained employees; provided operational support for opening and closing of store; prepared store associate work schedules.
Ordered merchandise and performed daily counts of product and sales inventories; performed stocking and cleaning activities to ensure a pleasant shopping experience and maintained strict adherence to quality standards and safety protocols.
Handled daily deposits and balance of books; Managed bookkeeping for store to include issuing of checks to vendors and balancing of store checkbook and operational bank account.
Conducted sales transactions; performed cash handling and register balancing duties on a daily basis; ensured accuracy of accounts receivable/sales reports.
Communicated issues with store owner; recommended solutions and proactively followed up with all leads and remedies.
Store Associate
Wal-Mart-Spring Lake, NC
August 2008 to July 2016
Assisted customers with product, promotion and policy information on sales floor.
Stocked shelves, racks and bins with new or transferred merchandise on sales floor as well as back room; unloaded trucks, stocked freight.
Managed inventory and ensured work areas were neat and well maintained per safety regulations.
Demonstrated great teamwork skills with staff members involved in productions and transport.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Provided excellent customer service by effectively dealing with customer complaints as well as keeping up to date on new products and promotions and providing guidance and product information in a timely and professional manner.
Adept at managing point-of-sale systems; handling cash and credit transactions; bagging items; and maintaining a clean checkout area.
Education
GED
Central Carolina Community College
May 2005
Skills
• Microsoft Outlook
• Outside Sales
• Sales
• POS
• Upselling
• Account Management
• Management
• Excellent Customer Service and Communication Skills
• Inside Sales
• Operations and Inventory Management
• Supervising Experience
• CRM Software
• Accounts Receivable
• Sales Management
• Proven history of handling information in a confidential and professional manner.
• Medication Administration
• Cold Calling
• Salesforce
• Office Management
• Cash Reconciliation and Bookkeeping
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