Service Representative Customer
Resume:
Janice K. McFate
N. Ft. Myers, FL 33903
E-Mail: **********@*****.***
Objectives:
I am seeking a position in a fast paced people-oriented atmosphere. I am very detail oriented, precise, organized, enthusiastic, team player who works well under pressure, in a group or independently and can easily adjust to changing priorities. People find me dependable, loyal, reliable and goal oriented.
Education:
1981-1985 Walt Whitman High School Bethesda, MD
General Studies
1985-1987 Montgomery College Rockville, MD
Early Childhood Education
Work Experience:
April 2013-May 2014
Customer Service Representative
Lynx Services, LLC Ft. Myers, FL
Inbound Call Center. Allstate Insurance Company. Assist clients with submitting property and auto claims on their insurance policy. Setting up adjustors for the claim and setting up a body shop for an auto claim. Relaying all pertinent information to the client and answering all questions and/or concerns the client may have. Wheels, Inc. Assist fleet drivers with all their needs pertaining to their vehicle. Set up maintenance, repairs, rental vehicles, and towing. Take collision/incident reports if vehicle is involved in an accident, set up body shop and tow/rental if needed. Set up purchase orders from vendors for payment of vehicle maintenance or repairs. Take care of all driver’s needs questions/concerns.
April 2010-October 2010
Client Service Representative
Medco Health Mesa,AZ
Outbound calls to clients regarding prescription refills. Submit refill order, track orders, alert client when a new prescription is needed from doctor. Update allergy and personal information. Answer any questions and resolve any issues for the client. Adhere to HIPPA and confidentiality guidelines.
June 2008-July 2009
Credit Advisor
Target Financial Services Tempe, AZ
Assist Target Members paying Target Visa and/or Target Card Bill. Set up payment options if member is in a financial crisis. Answer questions/concerns and resolve any issues for the member. Adhere to confidentiality guidelines.
1989-1999
Office Assistant
Grinnell Fire Protection Columbia, MD
Data entry, submitting, tracking and processing permits to install fire protection systems. Primary liaison with county permit offices. Filing, answering telephones, engineering support, memos, updating weekly job progress reports, knowledge of fire protection equipment and blue prints for fire protection installation, as well as other general office duties.
Skills: Computer Skills: Data Entry, Word/Works, Outlook
Knowledge of office equipment and major telephone systems
Excellent communication and customer service skills
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