Project Management Product Owner

Jason Schenck

IT Product/Project Leadership

Tempe, AZ 480-***-**** *****.*******@***.***

Summary Considerable successful product and project management experience within the technology industry with primary focus on requirements, UX/UI design, development, and leading high-performing development/SCRUM teams

Accomplishments

Managed core business customer portal with over 46,000 customers and over 119,000 active users

Planned large-scope multi-million dollar projects that offer new features and functionality to expand the offerings of the business and increase sales

Worked with a high-performing SCRUM team on a $2 million dollar project to complete more work than committed per project cycle, despite several developers leaving the team mid cycle

Developed software vendor relationships across multiple time zones through weekly meetings, executive meetings, and direct contact through escalations to increase customer satisfaction

Influenced customer business decisions using real-world data to drive true and lasting business growth

Led many complex cross-team cloud based API integration projects to ensure successful integration of 3rd party software to improve operations

Worked with executives and principal engineers to improve project architecture design, with over 30 systems and services, as company needs and technology changed

Implemented 17 stores on POS/ERP software within 10 days including payment integration, training, retailer relationship building with executives, and go live support, with successfully migrated customer data including product catalog, customer, and sales history

Launched over a dozen retail stores across 4 airports with zero downtime, allowing the business to maintain operation at all times

Managed multiple offshore development teams and architects across different time zones to successfully implement custom software projects

Executed multiple website redesign projects using Drupal for enterprise website management and support to simplify the operation and maintenance

Analyzed and documented requirements and user stories from data collected across the organization to ensure executives, business owners, team members, and customers get everything they need built into the software

Developed a method for remote booting of workstations worldwide to reduce company cost of personnel on site after outage, saving on labor costs and increasing engineer availability

Technology Understanding of Object Oriented Programming (C++, C#, HTML, Java, and VBA)

Experience with SOA(Service Oriented Architecture) including API integration

Knowledge of software tools such as MS(Microsoft) Project, MS Visio, MS Visual Studio, Astah(UML), SQL, Confluence, MS SharePoint, and MS Office(primarily Excel, PowerPoint, and Word)

Knowledge of UML(Class/Entity Relationship, Use Case, & Sequence Diagrams)

Computers (Linux, PXE boot, Server infrastructure, repair, network, & build)

Knowledge of ticketing/CRM systems RallyDev, Connectwise, Accelo, AZURE DevOps, and Jira

Major Accounts Adam and Eve, Avila Retail, The Broad, Lover’s Lane, Underwriters Laboratories(UL), All City Towing, Fit2Run, State of Arizona, Teamwork Commerce

Certifications SCRUM Alliance Certified Scrum Product Owner (CSPO)

Experience Marsh Insurance 09/2024-current Product Manager Contractor

Enhanced cyber security insurance practice applications

American Express 03/2024-08/2024 Product Manager Contractor

Executed projects and features, including User Acceptance Testing(UAT), as part of the Software Development Life Cycle(SDLC) to ensure product usability and durability

Underwriter Laboratories 05/2022-05/2023 Product Owner Contractor

Executed projects and features, including User Acceptance Testing(UAT), as part of the Software Development Life Cycle(SDLC) to ensure product usability and durability

Designed initial User Experience(UX) mock-ups to start off the design process with the UX team to properly communicate business design ideas

All Point Retail 10/2019-03/2022 Senior Client Success Manager

Developed complex merchandising and omnichannel retail plans across platforms

Managed payment integrations with gateways to resolve both e-commerce and in-store problems

ADOA-ASET 07/2018-10/2019 Product Owner Contractor

Managed multiple state agency projects to ensure regulatory, cost, and client needs were met

One Step Retail 04/2016-06/2018 Technical Project Manager

Managed multiple Teamwork Commerce POS/ERP clients including escalations, software upgrades, implementation projects, and consulting, collecting positive client testimonials every time

Collaborated closely with project stakeholders to drive successful implementations in the retail and e-commerce domains

Choice Hotels 01/2015-10/2015 Product Owner

Facilitated Release Planning Events as part of SCRUM/SAFe methodology

Developed complex integrations with a web and mobile API infrastructure

Techmileage 07/2013-09/2014 Technical Project Manager

Cerner Corporation 02/2012-06/2012 Systems Engineer

Maintained AIX, HPUX, Red Hat Linux, Oracle 11g, Windows Server 2003 and 2008 with Citrix client software to keep client systems in uptime per their SLA (Software License Agreement)

ON Semiconductor 05/2011-09/2011 Linux Systems Admin Intern

Attended College 01/2005–12/2011

US Army 02/2003–09/2004 Satellite Communications Operator

Maintained Secret Level Security Clearance

Education W.P. Carey School of Business, Arizona State University Tempe, AZ

BS in Computer Information Systems(CIS) with Philosophy Minor

Certificate of Completion, School of Telecommunications, Ft. Gordon, GA

Memberships Vice President, The Palms at Mesa Homeowner Association

Secretary, Mountain Heights Homeowner Association

Events Technical Assistant at the International Consumer Electronics Show 2006-2015

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