Security officer, program support specialist, court administrator
Resume:
Rosanelly Gonzalez
Laredo, Texas 78041
************@*******.***
CAREER OBJECTIVES
My objective is to obtain a career where my experience and proven accomplishments will
enable me to contribute to the growth and goals of your company.
PROFESSIONAL SUMMARY
I graduated from Texas A&M International University with a bachelor’s degree in psychology and
minor in Sociology. I am organized, hardworking, dependable, independent, and always
dedicate my time and skills to the best of my knowledge to anything that is assigned to me. I am
able to effectively coordinate tasks to accomplish projects with creativity and timeliness.
WORK EXPERIENCE
Centerra/Constellis – Armed Security Officer (Under CBP)
September 12, 2022 – Present
40 hours per week
956-***-**** you may contact my current supervisor
7201 US 83 Laredo TX 78046
• Escort of detainees in custody while present at medical treatment facility, courtrooms,
detention facilities, and any other guard services
• Translate all various local languages for interpretation including special medical needs
• Provide security at immigration facility for detainee’s
• Enforce regulations and procedures designed to prevent breaches of security, exercise
judgment and uses discretion in responding to incidents and emergencies
• Work directly with CBP helping them with escorting and supervise detainee’s
• Providing legal services to immigrants in removal proceedings and those seeking immigration
relief such as asylum
• Motivated problem solver with demonstrated ability to supervise, lead, follow, and serve in all aspects of operations, while also being responsible for the training of subordinate personnel
• Inspect the facility regularly for security breaches, contraband, and unsanitary conditions
• Utilize investigative methods and techniques to determine detainees’ citizenship including gathering facts and evidence
• Level III Commissioned security officer
• CPR certify
Ahtna Support & Training Services, LLC – Court Security Officer (Under ICE & DHS)
January 3, 2022 – April 22, 2022
40 hours per week
600 Water St Laredo TX 78043
• Provided office support for immigration hearing facilities for the Migrant Protocol Protection
Program
• Worked collectively with CBP, ICE, FPS, and EOIR on sharing complied actionable intelligence information
• Obtained, distribute, and processed legal documents, maintained a sufficient number of
required applications, forms, and other documents in each courtroom
• Assisted other court staff and members of contract staff in a variety of administrative matters
• Escort and provide supervision to immigrants seeking asylum
• Choose among varying methods and procedures to process complex transactions
• Level II Private Security Program Certification
• CPR Certified
Loyal Source Government Services - Program Support Specialist
September 13, 2021- December 31, 2021.
40 hours per week
2418 S Teague Dr. Pecos, TX 79772
• Administrative support in logistics and travel coordination
• In charge of the new hires and doing a welcoming presentation
• Develop and implement a workflow process to ensure mission requirements are fulfilled
• Invoice management and timesheet verification
• Scheduling staff “about 400 employees”
• Write detailed reports following any incidents, occurrence, or variance that warrants documentation
• Approved and verified staff pay stubs before submitting them to payroll
• Ensure smooth communication within the project team and other cross functional teams and
clients
• Relationship management, retention, and customer service for our external staffs
Ahtna Support & Training Services, LLC – Court Administrator, CSO under contract for ICE/DHS
September 4, 2019 – JUNE 17, 2021.
40 hours per week
600 Water St Laredo TX 78043
• Provided office support for immigration hearing facilities with the capacity of 300 migrants daily
for the Migrant Protocol Protection Program
• Created court dockets with EOIR and ERO ICE Chief Counsel
• Maintained a close working relationship with CBP, BP, ICE, FPS, and EOIR
• Obtained, distribute, and processed legal documents, maintained a sufficient number of
required applications, forms, and other documents in each courtroom
• Assisted other court staff and members of contract staff in a variety of administrative matters
• Choose among varying methods and procedures to process complex transactions
• Maintains a wide variety of financial or other records (stored both manually and electronically)
• Verified statistical reports for accuracy and completeness
• Complied information, and handled and adjusted complaints
• Performed other duties as assigned by management
• Level II Private Security Program Certification
• CPR Certified
Planet Dental Orthodontics – Front Desk Clerk
October 15, 2018 – March 22, 2019
40 hours per week
301 W Calton Rd Ste 109 Laredo, TX 78041
• Greeted and Assisted patients’
• Verified patients’ insurance
• Knowledge of software which was managed
• Customer Service
• Computer Skills and Software
• Assisted in all telephone calls
El Trompo Norteño – Cashier/ Manager
June 3, 2015 – November 2, 2019.
30 hours per week
2801 Elm Street Laredo TX 78043
• Coordinated schedules for employees
• Assisted in payroll
• Collected cash, checks, and credit card payments from customers
• Make change accurately and efficiently
• Maintain cash control and verified amounts
• Answer questions as they arise
Reyesitos Day Care – Teacher
June 17, 2013 – April 24, 2015.
40 hours per week
1601 Plum street Laredo TX 78043
• Supervised and Monitored children
• Organized activities
• Decision-making
• Age-appropriate communication
• Time management
• Self-control and patience
• Hours of training for Basic Care and Customer Service
Tj Maxx – Sales Associate
March 5, 2010 – June 12, 2013.
Less than 30 hours per week
2444 Monarch Dr Laredo TX 78045
• Greeted customers
• Improving engagement with merchandise on floor
• Operating cash registers and balancing drawers
• Customer Service
• Multitasking abilities
• Communication and interpersonal skills
Education
Texas A&M International University, Laredo Texas – Bachelor of Arts & Science in Psychology/
Minor in Sociology
MAY 2017 GPA 2.7
Laredo Community College, Laredo Texas – Associates of Arts
MAY 2014
United High School, Laredo Texas – High School Diploma
DECEMBER 2012
SKILLS
Effective communication skills which include briefing upper leadership, and counseling subordinates as well as writing and creating presentations utilizing Microsoft: Excel and Power Point
• Accounting Software (Peachtree, QuickBooks, etc.)
• Database Software (Access)
• Email Software (Outlook, Thunderbird, etc.)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Spreadsheet Software (Calc., Excel, etc.)
• Word Processing Software (Word, WordPerfect, etc.)
• Computer Programs: Kronos
• Language Skills: English & Spanish (Read, Speak, Write)
• Creative, Leadership, Problem Solving, Self-Confidence, Adaptability, Time Management
Certificates
• Level II
• Level III
• CPR
REFERENCES
Mariana Carreon- Dental Office Manager- 210-***-****
Tabby Orozco- Court Security Officer- 956-***-****
Mariana Reyes- Special Education Assistant- 956-***-****
Contact this candidate