Customer Service Data Entry

Verlene Tory

Marietta, GA 678-***-**** ************@*****.***

Professional Summary

Results-driven professional with extensive experience in customer service, operations, and administrative support. Adept at remote work, problem-solving, and multitasking, with a strong background in communication, data management, and process optimization. Proven ability to work independently, meet deadlines, and deliver exceptional customer experiences. Seeking a remote position where I can leverage my expertise in customer relations, administrative tasks, and technology-driven solutions.

Key Skills

Customer Service & Support

Remote Work Proficiency

Microsoft Office Suite (Excel, Word, Outlook)

Yardi & CRM Software

Data Entry & Accuracy

Problem-Solving & Conflict Resolution

Contract & Lease Interpretation

Vendor & Client Management

Sales & Upselling Techniques

Process Improvement

Professional Experience

Customer Service Representative Assurant Remote Sept 2024 – Present

- Handle customer inquiries, claims processing, and policy assistance via phone and email.

- Resolve issues efficiently while providing exceptional client support.

- Utilize internal systems to process requests, document interactions, and ensure compliance.

Leasing Professional Rosemont on East Cobb Marietta, GA 2022 – 2023

- Managed lease agreements, tenant relations, and property tours to drive occupancy.

- Assisted clients remotely with leasing applications, renewals, and documentation.

- Used Yardi software to process payments and maintain accurate records.

Acting Supervisor / Operations Specialist USPS Duluth & Atlanta, GA 2005 – 2023

- Supervised teams, ensuring timely and efficient processing of mail and parcels.

- Provided training, coaching, and problem resolution to improve workflow efficiency.

- Analyzed operational data and implemented process improvements.

Front Desk Clerk Loft at the Battery Marietta, GA

- Provided front-line customer service, handling reservations, inquiries, and tenant concerns.

- Maintained administrative records and processed payments.

Education & Certifications

• Business Management Certification Gwinnett Technical College (2010)

• Fair Housing Compliance Training (Leasing Industry)

Tools & Technology

Microsoft Office (Excel, Word, Outlook)

Yardi & CRM Software

Zoom, Microsoft Teams, Slack

Data Entry & Reporting Tools

Why Hire Me for a Remote Role?

Self-Motivated – Proven ability to work independently and meet deadlines.

Tech-Savvy – Quick to learn new software and adapt to digital tools.

Customer-Focused – Years of experience in client support and problem resolution.

Detail-Oriented – Strong data entry, accuracy, and compliance skills.

Contact this candidate