Customer Service Emergency Room
Resume:
jamirria johnson
Bladensburg, MD *****
*****************@*****.***
Professional Summary
Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment. Able to swiftly and accurately collect relevant data to determine solutions to customer issues.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Emergency Room Technician
Fairfax Inova Hospital-Fairfax, VA
May 2022 to Present
● assess patients conditions, provide basic emergancy care,and moniter their vituals
● assists with procedures such as inserting IV drawing blood, and performing CPR
● keep emergancy room clean
● assist patient discharged and ensure that documentation is correct Target (Hardlines)-Greenbelt, MD
August 2018 to September 2018
● Recommended merchandise based on customer needs and desires. Restocked merchandise on shelves and rotated inventory regularly.
● Maintained adequate cash supply in cash drawers in multiple checkout stations.
● Informed/advertised customers about sales and promotions. Processed all sales transactions accurately and in a timely fashion.
● Expressed appreciation and invited customers to return for more purchases. Communicated information to customers about product quality, value and style
● Answered customers' questions and addressed problems and complaints in person and via phone. Guaranteed positive customer experiences and resolved all customer complaints.
● Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
● Offered direction and gave constructive feedback to motivate team members. Organized the store by returning all merchandise to its proper place.
● Completed floor replenishment to guarantee size availability and promote customer satisfaction. Housekeeper
The Service Company (Housekeeper)-Washington, DC
April 2017 to August 2018
● Stocked all restroom supplies. Stocked room attendant carts with supplies.
● Replenished hotel amenities such as drinking glasses and writing supplies.
● Replaced sheets and pillowcases daily and used hospitality corners on all beds.
● Draped and folded guests' clothing, paired shoes clean and neatly arranged toiletries.
● Cleaned and returned vacant rooms to occupant-ready status.
● Supplied guests with extra requests such as toiletries when.
● Reported all maintenance issues to the housekeeping status board.
(Cashier Customer Service)
The Home Depot-Capitol Heights, MD
February 2015 to March 2017
● Analyzed data from survey, referrals and follow-up services on financial, legal, crisis intervention
● Community referrals and outreach services. Composed and routed correspondence in a timely and accurate manner.
● Scheduled and conducted specific briefings at workshops and events on local, state and federal resources available to service members and families.
● Established and maintained monthly contact by email, telephone and face-to-face interaction with each deployed and mobilized Army National Guard members' designated family members.
● Excelled in exceeding daily credit card application goals.
● Processed all sales transactions accurately and in a timely fashion.
● Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
● Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Created new processes and systems for increasing customer service satisfaction
● Computed accurate sales prices for Cross-trained and provided back-up for other customer service representatives when needed.
(Daycare Assistant)
Kids Are People Too-Washington, DC
January 2015 to June 2016
● Disciplined children and recommended other measures to correct behavior.
● Provided a variety of materials for children to explore and manipulate in learning activities and imaginative play.
● Communicated with children's parents and guardians about daily activities, behaviors and problems.
● Escorted children on outings and trips to local parks and zoos.
● Created an infant area, toddler area and preschool area of play within the daycare.
● Led reading classes for preschool-aged children.
● Carefully monitored children's play activities.
● Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Incorporated music and art activities to encourage creativity and expression.
● Maintained developmentally appropriate environment. Maintained daily records of activities, behaviors, meals and naps.
Education
High School Diploma
Washington Metropolitan High school - Washington, DC August 2017 to June 2019
Activities
January 2018 to December 2018
Skills
• Hospital Experience
• Vital Signs
Certifications and Licenses
CPR Certification
Present
Driver's License
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