Customer Service Store Manager

John Greene

*** ******** **** ********, ** *****

336-***-**** *************@*****.***

Professional Summary

Experienced manager with a strong background in retail, logistics, inventory control, team leadership, and customer service. Proficient in coordinating shipments, managing stock levels, and overseeing warehouse operations. Proven track record of enhancing operational efficiency, driving sales, and optimizing store performance. Adept at team training, store management, and problem-solving, with an excellent ability to work under pressure and meet deadlines in fast-paced environments.

Key Skills

● Logistics & Warehouse Operations

● Inventory Management

● Supply Chain Coordination

● Staff Training & Development

● Point of Sale Systems

● Microsoft Office Suite

● Adobe Suite (Illustrator, Photoshop, Quark)

● Kronos & Workday

● Time Management

● Typing Speed: 40 WPM

● Bilingual: English & Conversational Spanish

Professional Experience

Rack Room Shoes, Greensboro, NC

Store Manager October 2019 – Present

● Manage daily store operations, including opening/closing, deposits, and staff scheduling.

● Oversee inventory control, shipping and receiving of warehouse shipments, and store transfers.

● Lead, hire, and train a team of 12 employees.

● Ensure store cleanliness, assist customers, and maintain product levels.

● Communicate regularly to corporate office regarding store needs and opportunities. Food Lion (Delhaize), Archdale, NC

Front End Support April 2019 – May 2020

● Processed payouts and Western Union transactions, handled lottery tickets, and operated cash registers.

● Provided customer service at the service desk, processed returns, and handled cash office duties.

● Supported store operations by assisting with exchanges and returns. Whole Foods Market, Greensboro, NC

Store Support Assistant Team Leader January 2014 – April 2019

● Opened/closed registers, managed cash office duties, and made deposits.

● Scheduled 45 team members weekly and ensured compliance with store maintenance standards.

● Conducted physical inventory audits and managed guest relations.

● Ordered and maintained inventory of paper bags and cleaning supplies.

● Led training initiatives for cashiers, assistants, porters, and specialists. Burlington Coat Factory, Greensboro, NC

Supervisor July 2013 – January 2014

● Managed cashiers and assisted in unloading trucks, processing returns, and monitoring loss prevention.

● Delegated tasks and provided customer service to ensure efficient store operations.

● Maintained layaway storage of up to 3000 orders. Journeys, Greensboro, NC

Area Sales/Store Manager April 2010 – June 2013, August 2002 – December 2005

● Managed store operations, including opening/closing, daily deposits, and staff training.

● Coordinated store shipments, inventory, and conducted physical inventory audits across multiple locations.

● Traveled to various stores for recruitment and staff retraining. Education

Guilford Technical Community College, Jamestown, NC Studied Drafting, Photography, and Graphic Design

● Proficient in AutoCAD, Illustrator, Photoshop, and Quark.

● Basic knowledge of web design.

Southeast Guilford High School, Greensboro, NC

High School Diploma

● GPA: 3.0. Participated in Art Club, Soccer, Track, and Cross Country. References

Denis Guillen

Customer Service Manager at Whole Foods Market

81 South Elliot Rd, Chapel Hill, NC 27514

Cell: 336-***-**** Work: 919-***-****

Martin George

Store Manager at Food Lion, LLC

10102 F S Main St, Archdale, NC 27263

Work: 336-***-****

Randall Hodge

Store Manager at Rack Room Shoes

620 Friendly Center Rd, Greensboro, NC 27408

Home: 336-***-**** Work: 336-***-****

Achievements

● Perfect Audit Award – Journeys, October 2012

● $100,000 Sales Increase – 2004

● $100,000 Sales Increase – 2012

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