Customer Service Event Staff
Resume:
Ebony Goddard
Washington, DC 20002
*********@*****.***
Professional Summary
Detail-oriented and customer-focused hospitality professional with 4 years of experience in event staff, shift management, and food service roles. Proficient in kitchen management, customer service, and administrative tasks. Possess certifications in food safety, CPR, and hospitality. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Staff
Contemporary Services Corporation-Washington, DC
May 2024 to Present
Security officer
Line and crowd control
Security check
Shift Manager/Cashier
Boss Wing Stop-Montgomery, AL
April 2019 to July 2019
Closing manager.
Oversee 2-4 employees.
Process all transactions efficiently and timely.
Cook, prepared and distribute orders.
Reconciled temperatures.
Clean restrooms and lobby area.
Restock all products.
Reconciled inventory, lifted up to 50 pounds
Reconciled safe and deposit count.
Gave exceptional customer service.
Deli Clerk
Giant Food-Washington, DC
July 2013 to April 2015
Open hot bar or cold case.
Prepared and cut a variety of meats, cheese for the cold case. Cooked and prepared fish, rotisserie and 8pc chickens along with a wide variety of other food to fill twenty-four spaces for the hot bar.
Prepared and took platter orders.
Reconciled temperatures.
Reconciled Inventory, stocked, lifted up to 50 pounds Cleaned and sanitized entire department.
Trained employees for new locations.
Gave exceptional customer service.
Receptionist
Department of Employment Public Affairs-Washington, DC June 2008 to November 2008
Greeted visitors with exceptional customer service. Answered and directed all incoming call using a multi-line telephone system, took messages if needed. Received all incoming and out going mail and packages. Copied, fax and entered data and filed if needed.
Office Assistant / Receptionist
Population Action International-Washington, DC
April 2002 to June 2003
Managed, ordered, stocked inventory, lift up to 50 pounds. Received and screened high volume of internal and external communication, including emails and mail. Managed daily office operations and equipment maintenance. Handled all media and public relations inquiries.
Made copies, sent fax, handled all incoming and outgoing correspondence. Dispersed incoming and outgoing mail.
Managed receptionist area by greeting visitors with exceptional customer service. Answered and directed incoming calls using a multi-line telephone system, took messages if needed. Cashier
McDonald's-Temple Hills, MD
June 2001 to November 2001
Reconciled cash drawer at the start and end of shift. Provided exceptional customer service.
Maintained long register lines by providing timely sales transactions completion. Assessed customer needs and responded appropriately to questions. Cleaned lobby and restrooms.
Education
Adult Education in High school diploma
Good Will Excel Center - Washington, DC
May 2020 to July 2023
Skills
• Serving
• Food Safety (4 years)
• Security (1 year)
• Microsoft Powerpoint (3 years)
• Hospitality
• Phone etiquette (2 years)
• Home & community care
• Cash register (10+ years)
• Fast Food (3 years)
• Kitchen Management Experience (4 years)
• Marketing
• Crew Member (4 years)
• Shift management (3 years)
• Food Production (3 years)
• Office experience (3 years)
• Microsoft Word (10+ years)
• Cooking (4 years)
• Front desk (2 years)
• First aid (3 years)
• Supervising experience (1 year)
• Customer service (10+ years)
• Cooking (4 years)
• Food Service (4 years)
• Food Preparation (4 years)
• Restaurant experience (1 year)
• CPR (3 years)
• Restaurant Management (Less than 1 year)
• Childcare (1 year)
• Cash handling (3 years)
• Administrative experience (3 years)
• Communication skills (4 years)
• Crew management
• Public relations
• Organizational skills
• Shift Lead (Less than 1 year)
• Kitchen management (3 years)
• Supervising Experience (4 years)
• Computer skills
• Shift Supervisor (Less than 1 year)
• Sales (3 years)
• Microsoft Office (9 years)
• Leadership
• Microsoft Outlook
Certifications and Licenses
American Hotel & Lodging Association
March 2021 to Present
Hotel Concierge
American Hotel and Lodging Association
December 2020 to Present
Certified Maintenance Employee
Food Handler Certification
CPR Certification
Driver's License
September 2022 to October 2029
North America Institute
July 2021 to July 2024
Food Safety & Food Handler
ServSafe
July 2019 to July 2024
Successfully completing the food protection manager certification examination. Assessments
Supervisory skills: Motivating & assessing employees — Proficient March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate