Customer Service Data Entry
Resume:
Jennifer Swindle
**** ********* ** *** ******* Springs, TN. 37150
****************@*****.***
Professional Profile
Customer service-oriented and performance-driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.
•Well organized and able to prioritize and meet deadlines without direct supervision.
•Able to succeed in a deadline-driven environment.
•Adept at managing time, coordinating details, and balancing competing demands.
•Microsoft Office applications (Word and Excel), Typing Speed 45 WPM
Possess 10+ years of cross-functional data entry and healthcare industry experience plus 7 years caretaking experience and 25+ years of dedicated customer service
Key Qualifications
Facility Caretaking * In Home Caretaking* Worked with Dementia and Alzheimer Patients * HIPAA Compliant * Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Electronic Health Records (EHR) Electronic Medical Records (EMR) Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Medical Terminology Anatomy & Physiology Medical Coding (ICD-10-CM HCPCS CPT)
Relevant Experience
Caregiver- Cornerstone Caregiving- Nashville, Tn. 07/2024-12/2024
Assisted clients within their home. Worked with an elderly woman with Dementia and her handicapped son.
Assisted with regular day-to-day activities that clients were unable to do.
Washed clothes and did light housekeeping.
Prepared meals and ran errands when needed.
Reminded of important appointments and medicine times each day.
Helped with the transfer from wheelchair to bed, restroom, car etc…
Caregiver-Maple Cottage Transitions- Portland, TN. 12/2023-07/2024
Assisted the elderly in their day-to-day functions and provided them with the help they needed to go to the restroom, change clothes, get into bed, etc…
Prepared and provided meals for elderly residents.
Served meals and cleaned up after them when complete.
Washed, dried and put away all resident clothes and cleaned rooms and bathrooms daily.
Stay at Home Parent- Homemaker Bethpage, Tn. 07/2014-12/2023
•Provide encouragement, support, and access to activities that enable the development of skills.
•Develop. Manage, and maintain a budget effectively.
• Coordinate and facilitate medical care, meals, and educational and social activitie
Owner of Any Mess Cleaning Service 05/2022-present
Found customers to get for clients for weekly, biweekly, or monthly cleanings
Provided deep cleanings to customers’ homes in accordance with arrangement set up during original consultation
Provided excellent customer service to clients by making sure their homes were cleaned to their satisfaction before leaving their homes
Provided laundry services upon request
Supervised several workers who are my employees
EXPERIENCE
Della Info Tech/Lincare 11/2021-01/2022
Customer Service Representative
•Received inbound calls from patients who needed assistance with their CPAPS or needed supplies (oxygen tank refills, ventilator tubing, masks, etc…)
•Troubleshoot problems with CPAP machines with patients to resolve the issue with the machines to get them working properly
•Contacted on-call drivers for delivery of products after hours and in emergencies
•Documented each patient account according to the individual situation for the patient
Xtend Healthcare-Hendersonville, Tn. 09/2006-07/2014
Patient Account Representative
•Made outbound phone calls to insurance companies to collect outstanding bills.
•Documented and updated patient accounts electronically.
•Worked with commercial accounts, Medicare, and Medicaid.
•Posted payments to accounts and communicated with patients regarding medical bills.
•Followed HIPAA guidelines and maintained patient confidentiality.
Phydata– Goodlettsville, TN 09/2001-09/2006
Data Entry/Patient Account Representative
•In charge of major anesthesia group making sure patient charges and payments were posted daily and complete by month-end.
•Created client accounts and entered demographic information.
•Posted charges and payments to accounts.
•Balanced accounts daily and weekly and billed patient accounts.
•Made outbound calls to insurance companies to collect outstanding bills.
•Worked with Medicaid (Tn Care Select) and BCBS.
Earl G Dumplins' Restaurant– Scottsville, KY 03/2018-06/2020
Waiter/Waitress/Customer Service
•Managed multiple drink orders quickly and accurately to serve customers.
•Regularly cleaned and sanitized glasses, utensils, bar equipment, work areas, and tables.
•Displayed friendly, outgoing, and energetic behavior to create guests’ warm and fun atmosphere.
•Collected money for drinks served and balanced cash receipts
Cracker Barrel Ole Country Store– White House, Tn. 10/2015-05/2017
Waiter/Waitress/Customer Service
Promptly took and delivered guests’ food and beverage orders ensuring quality and accuracy.
Upheld a high level of customer service and guest satisfaction, exhibited a positive attitude.
Observed and followed policies related to customer confidentiality.
Performed necessary opening and closing procedures to ensure efficient operations.
College
Southern New Hampshire University 09/22-present
Full time student/Human services with child advocacy
•Navigated new technology, accessed online computer systems, and utilized available resources.
•Developed, managed, and maintained a budget effectively.
•Remained self-directed and took actions necessary to accomplish academic goals.
Ultimate Medical Academy=Adolphus, Ky. 09/2019-06/2021
Full-time Student/Degree Associates of Science
•Navigated new technology, accessed online computer systems, and utilized available resources.
•Developed, managed, and maintained a budget effectively.
•Remained self-directed and took actions necessary to accomplish academic goals.
References furnished upon request
Contact this candidate