Hotel Management Start Date

SACHIN VIKRAMAN

**** ********* ******, ********, ******* Columbia

V8P4N7

+1-250-***-**** ****************@*****.***

PERSONAL STATEMENT

I am a Hotel and Tourism Master professional, who is hardworking and self-motivated towards the profession. My passion for the industry and building new relationships attracted me to the hotel industry. A four-year degree in hotel management and two-years master degree in hotel and tourism management, followed by training and development has helped me learn the basics of the trade. I love being part of and leading, dedicated, talented and a professional team. I thrive on developing new ideas and concepts, and innovative and creative ways to improve the service standards & values to delight guests. The key being to motivate the team to provide high levels of personalized service required to fulfil the unexpressed wishes & needs of the guests. Even under significant pressure, I possess a strong ability to perform effectively and inspire my team to do so. Discipline, honesty and ethics form my core beliefs and values. EDUCATION QUALIFICATIONS

MBA in Hotel and Tourism Management September 2018- August 2020 Swami Vivekanand Subharti University

Percentage or GPA or CGPA- 60%

Bachelor of Hotel Management and Catering Technology August 2008-July 2012 Mashal School of Hotel Management, Indore, India

Davi Ahilya Vishwavidyalaya

Percentage or GPA or CGPA – 60%

Higher Secondary School Certificate (12th) March 2006-March 2007 Uttar Pradesh Board, India

SSC

Percentage or GPA or CGPA – 55%

Secondary School Certificate (10th) March 2003- March 2004 Uttar Pradesh Board, India

HSC

Percentage or GPA or CGPA – 55%

WORK EXPERIENCE

Name of the Company – McDonalds Yardley

Designation- Crew Trainer

Start Date to End Date- December 2020 - January 2023 Responsibilities

-Performs order processing – takes accurate food orders from guests in a fast and timely manner.

-Responsible for preparing all of McDonald’s varieties, following established procedures.

-Participates actively with other crew members and managers to meet sales targets during your shift.

-Ensure items are well stocked.

-Gives genuine attention to every guest, treating them with genuine friendliness and care.

-Ensures fast and timely food service to guests, adhering to McDonald’s food safety guidelines.

-Assists in the training of new employees.

-Ensures to follow all McDonald’s safety and security procedures. Name of the Company – Shrey Hospital Pvt Ltd

Designation- Hospitality Management

Start Date to End Date- June 2020 – August 2021

Responsibilities

● Re-organized something to make it work better.

● Identified a problem and solved it.

● Come up with a new idea that improves things.

● Supervise daily administrative operations

● Monitor expenses and suggest cost-effective alternatives

● Create quarterly and annual budgets

● Develop and implement effective policies for all operational procedures

● Prepare work schedules

● Maintain organized medical and employee records

● Monitor administrative staff’s performance

● Train new employees

● Ensure prompt ordering and stocking of medical and office supplies

● Answer queries from doctors, nurses and healthcare staff

● Resolve potential issues with patients

● Stay up-to-date with healthcare regulations.

Name of the Company- Lords Inn, Porbandar

Designation- Restaurant Manager

Start Date to End Date- January 2019 to April 2020 Responsibilities

● Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

● Preserve excellent levels of internal and external customer service

● Design exceptional menus, purchase goods and continuously make necessary improvements

● Identify customers needs and respond proactively to all of their concerns

● Lead F&B team by attracting, recruiting, training and appraising talented personnel

● Establish targets, KPI’s, schedules, policies and procedures

● Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

● Comply with all health and safety regulations

● Report on management regarding sales results and productivity Name of Company- Hyatt Regency Savannah

Designation- Food and Beverage Management Trainee

Start Date to End Date – July 2017 to July 2018

Responsibilities

● Received 3 awards for ‘Great Teamwork’, ‘Providing Excellent Care to Guest’ and ‘Assisting co-worker’. -2017

● Awarded as the best department of the year - 2017.

● Ensure that basic standards of food and beverage services are followed.

● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

● Service provided to the guest as per the time taken to get prepared.

● Taking feedback on the food and beverage.

● Buffet setup in the Bar.

● Order taking and serving as per the requirement of the Guest.

● Cash and check closing

● Check settlement.

Name of Company- Beach Rotana, Abu Dhabi, UAE

Designation- Bartender cum Barista

Start Date to End Date – February 2015 to January 2017

● Achieved 3rd place in Beverage Quiz Competition.

● Ensure that basic standards of food and beverage services are followed.

● Pre and Post opening activities for the Bar.

● Execute opening and closing checklist in the Bar.

● Maintain all necessary records.

● Coordinate with the Executive to ensure the requisition to approve at the time so all items should be available.

● Prepare the Requisition as per the requirement in the Bar operation.

● Daily Inventory of Beverage Done.

● Physical Inventory of Beverage and Tobacco.

● Daily breakage and spoilage report maintained.

● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

● Clean or sanitize work areas, utensils, or equipment.

● Reports potential safety hazards to the manager on duty

● Reports all employee accidents to the manager on duty. Name of Company- Marriott, Bhopal, India

Designation- Head Bartender

Start Date to End Date – May 2013 to August 2014

● Passed BSA 2013-14 by 97.7%, with Food and Beverage Service at 96%

● Hotel AES scores for the year 2013 at 92%, with Food and Beverage at 97%

● Guest Voice Food and Beverage Service at No.5, with YTD at 67.5%

● Food and Beverage Restaurants crossed budget for the year 2013 by 54%, with total FnB above 27% with a departmental profitability at 40%

● Successful planning and execution of Beverage offers in Corner Bar. (BoGo Offer, Weakly Promotion, Rum Rush, etc).

● Awarded the Star of the month.

● Successfully completed all the training held in the premises.

● Ensure that basic standards of food and beverage services are followed.

● Prepare a duty roaster for the team.

● Pre and Post opening activities for the Bar.

● Execute opening and closing checklist in the Bar.

● Execute Trial runs for service sequence and brand standards service parameters.

● Involve in Training and development of new team members.

● Maintain all necessary records.

● Coordinate with the Executive to ensure the requisition to approve at the time so all items should be available.

● Prepare the Requisition as per the requirement in the Bar operation.

● Daily Inventory of Beverage Done.

● Physical Inventory of Beverage and Tobacco.

● Daily discount and void report maintained.

● Daily breakage and spoilage report maintained.

● Guest situation handling.

● Handle Cashiering and monthly reports.

Name of Company- ITC Grand Chola, Chennai, India

Designation- Guest Service Associate

Start Date to End Date – July 2012 to May 2013

● Pre and Post opening activities for the Bar.

● Execute opening and closing checklist in the Bar.

● Buffet setup in the Bar.

● Order taking and serving as per the requirement of the Guest.

● Check settlement.

● Cash and check closing.

● Filling Inventory register.

● Physical Inventory.

Name of Company- ITC Gardenia, Bengaluru, India

Designation- Guest Service Associate

Start Date to End Date – August 2011 to May 2012

● Achieved Best Industrial Trainee Award 2011-2012(ITC Gardenia, Bengaluru) Other Trainings:

● Cross Training in Finance Department as Cost Clerk

● Participated in In-Stadia Catering in IPL Season 4 in Chinnaswamy Stadium Bengaluru, ensuring the Food & Beverage Service ( 7th June 2011)

● Participated in In-Stadia Catering in IPL Season 3 in Chinnaswamy Stadium Bengaluru, ensuring the Food & Beverage Service (10th May 2010)

● Vocational Training in the Food & Beverage department at ITC Windsor, Bengaluru. (10th May 2010)

EXTRA CURRICULARS

● Hobbies is to Playing Chess and Coin Collection(Numismatists)

● Participated in Dance Competition in 2007

● Achieve 2nd Position in Sub-Junior All India Hockey Tournament in 2002

● Achieve 3rd Position in Sub-Junior All India Hockey Tournament in 2001

● Participated as a competitor in the 2nd Distt. Martial Art Championship 2000 SKILL SETS

● Computer Skills: Microsoft – Word, Excel & PowerPoint, Operating System, Computer Fundamental, Outlook Express, Internet & Email, Property Management System, Point of Sale, Opera.

● Personal Skills: Good Communication Skill, Self-motivated, Can work effectively in challenging and competitive environment, Leadership Quality, Convincing Skill, Efficient and Smart worker, Work Well under Pressure, Resolve Conflicts/ Counselling.

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