Customer Service Support
Resume:
E D U C SB A T I O N
Exceptional Customer
Service
Cash Handling
Suggestive selling
Cleanliness Standards
Adaptable
Communication
C E R T I F I C A T I O N S
P R O F I L E S U MMARY
Dedicated customer service professional with eight years of retail experience delivering exceptional client and customer support, including three years in sales. Proven ability to build relationships, drive sales, and enhance customer satisfaction through strong communication and problem-solving skills. Recently expanded expertise into the hospitality industry, excelling as both a host and server by managing guest seating, facilitating smooth restaurant operations, and delivering exceptional dining experiences. Skilled in operating POS systems, handling transactions accurately, and ensuring seamless coordination between the front-of- house and kitchen staff. Adapt at maintaining professionalism under pressure, addressing customer concerns with empathy, and fostering a positive team environment. Highly adaptable, open and eager to additional training opportunities while thriving in fast-paced settings to enhance skill and advance in the industry. WORK E X P E R I E N C E
**Host Responsibilities:**
Managed guest seating and table distribution to ensure balanced server assignments. Provided guests with menus and waters upon arrival. Cleared and sanitized tables, maintaining a clean and organized dining environment. Assisted servers with various tasks to support efficient restaurant operations. Communicated reservations and special requests to managers. Managed purchased table bookings and guest accommodations. Worked collaboratively with the front-of-house team and Security to ensure a seamless guest experience.
**Server Responsibilities:**
Operated the Point of Sale (POS) system efficiently for order processing and payments. Delivered exceptional customer service by accurately taking orders, ensuring timely food and beverage delivery, and addressing guest needs.
Possessed strong menu knowledge, including liquor, wine, and food offerings, to provide recommendations and upsell effectively. Provided exceptional table service to ensure guest satisfaction. Handled cash and credit transactions accurately and with efficiency, reconciling payments at the end of each shift. Collaborated with kitchen and bar staff to ensure smooth service flow. Maintained professionalism and composure under pressure, handling customer concerns with empathy and efficiency. Demonstrated adaptability, strong communication skills, and keen attention to detail in a fast-paced environment. Excelled as a team player, fostering a positive and cooperative work environment to enhance overall service efficiency and create a lively welcoming atmosphere that drives repeat business. S A C H I K O B E A N
C O N T A C T
***********@*****.***
2401 E Crystal Rapids Ln, Tucson AZ,
85718
Minor: Business Administration
Dean’s List 2022
SAN DIEGO STATE UNIVERSITY
Bachelor of Science in Criminal Justice
2019-2022
S K I L L S
Food Handler’s Certification
Title 4 Certification
HIFI Kitchen & Cocktails JAN 2025- FEB 2025
Server and Host
Respond to customer needs, providing product information, aisle locations, back stock checks, and price verifications for 100+ customers daily.
Manage the flow of multiple store section items, organizing back stock areas, preparing products for stocking shelves, and rotating it through by date, unloading pallets, organizing products for shelving, and verifying bar codes and prices. Manage order guides to fully operate a store section. Maintaining products, access flow of product output/input. Access product numbers and sales numbers to accurately provide for a section and run my business fluently. Enforce workplace and food safety procedures and standards. Maintained cleanliness, organization, and functionality of stocked shelves in the back of the store and loading dock. Help with opening or closing duties in the store.
Manage cash, credit card transactions,and refunds. Maintain steady flows at registers, and respond to customer questions quickly and professionally and make suggestions when appropriate.
Trader Joes
Crew Member
AUG 2023- CURRENT
Time Management
Multitasking
Strong Drive and work
ethic
Lola Mae
General Manager
HIFI Kitchen & Cocktails
*************@*****.***
Lola was my general manager at HIFI
Kate Delgadillo
Server/ Server Lead
HIFI Kitchen & Cocktails
(760) 895- 7297
****.**********@*****.***
Kate trained me at HIFI
Anthony Rose
Manager
HIFI Kitchen & Cocktails
*******.********@*****.***
Anthony was my manager at HIFI
Samantha Turner
Bartender/ Server
HIFI Kitchen & Cocktails
*********@****.****.***
Samantha was my trainer at HIFI
S A C H SB I K O B E A N
P R O F E S S I O N A L R E F E R E N C E S
520-***-**** ***********@*****.*** 2401 E Crystal Rapids Ln, Tucson AZ, 85718 Teresa Parks
Captain
Trader Joes
**********@*****.***
Teresa has been my main captain for 2 years at TJ
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