Customer Service Data Entry

NADINE ELHASSOUNI

Orlando, Fl *****

*******@*****.*** / 407-***-****

SUMMARY

Experienced customer service representative with a strong background in restaurant, sales, Data Analytics and serving industries. Recognized for my leadership, determination and communication skills There's nothing A breath cant fix! Although I'm normally the youngest in the room, I'm often recognized a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. One who thrives under pressure and consistently earns high marks for work quality and speed. Currently Seeking new opportunities to leverage my expertise and continue to challenge myself daily.

SKILLS

Organized & coordinated. I have one rule!

Everything has a place & purpose! I like to stay

ahead of the game

I am a quick learner, I tend to grasp on to things pretty quickly

Hard working & determined. I am self-motivated

Observant goal oriented.

Complaint resolution

Product knowledge

Positive and professional

Decision-making

Task prioritization

Customer relations

Retail sales customer service

Data entry

Credit card payment processing

Product and service solutions

Accurate data entry

EXPERIENCE

Inventory Specialist / DataScan Technologies - Orlando, FL 02/2024 - 11/2024 Maintained accurate and up-to-date inventory records. Monitored stock levels to ensure availability of products. Developed and implemented effective inventory control systems. Investigated discrepancies between physical count and computer records. Utilized barcode scanners to quickly update inventories in the system. Developed strategies for problem solving and conflict resolution among team members. Created training materials and conducted group trainings on new processes or procedures. Established clear expectations for employees, providing guidance when needed. Offered training and support to keep team members motivated and working toward objectives. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Hookah Manager / Cleopatras - Orlando, FL 05/2021 - 02/2023 Company Overview: Managed bottle service operations at Cleopatras, a customer service sales company Managed bottle service operations at Cleopatras, a customer service sales company Mastered all three systems, including clover

NE

Promoted from employee to manager in less than 6 months Mastered all positions, including the Bar and the Door, & register, pos systems. Trained over 25 employees

Assigned tables to customers and employees

Handled all financial transactions

Coordinated all employees uniforms

Develop and implement strategies to increase bottle service sales and drive revenue Identify and implement cost-saving measures

Increased company's overall Rating from a 3.2 to a 4.5. I have organized and coordinated separate events

Handled substantial amounts of cash as form of payment daily Close out the register and submit all tips

Coached, mentored and trained team members in order to improve their job performance. Maintained up-to-date records of employee attendance, payroll information, vacation requests. Analyzed customer feedback data to develop action plans for improving services offered. LANGUAGES

English, Arabic, Spanish

EDUCATION AND TRAINING

High School Diploma 05/2021

William Boone - Orlando, FL

I graduated with a4.9 GPA. Six out of seven classes were honors. I had straight A's for2 years straight. I was awarded the Volusia County student turn around award. I also made Dean's list two years in a row. And in2021 I was awarded highest GPA on the campus at great Oak Village. GPA: 4.9 GPA

REFERENCES

Sam, H., Cleopatras Owner, 407-***-****

HOBBIES AND INTERESTS

I have a passion for interior design. I like to do DIY projects on my free time. I am a perfectionist so I can admit I do set the bar a little high sometimes, but that's why I love these projects, everyone teaches you something new.

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