Management, customer service, sales
Resume:
Angela Webb
Granite Falls, NC *****
*************@*****.***
Work Experience
Caregiver
Granite Falls, NC
May 2021 to Present
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Documented daily observations including changes in behavior or health conditions
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
• Assisted with end-of-life care, offering emotional support to both clients and their families
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
• Maintained accurate records of daily activities, medications administered, and changes in health status
• Collaborated with other caregivers in a team environment to provide comprehensive care for clients
• Safely transferred clients using proper body mechanics techniques to prevent injuries
• Demonstrated knowledge of infection control protocols by following strict hygiene practices at all times
• Provided assistance with toileting needs while respecting the dignity and privacy of clients
• Informed family members about any significant changes in the client's condition or behavior
• Aided individuals with cognitive impairments by implementing memory aids or visual cues
• Supported individuals with chronic illnesses through monitoring symptoms and providing comfort measures as needed
• Calmly handled challenging behaviors such as agitation or aggression by utilizing de-escalation techniques learned through training programs
• Ensured medication adherence by organizing pill boxes according to prescribed schedules
• Coordinated transportation services for medical appointments or social outings
• Implemented safety measures within the home environment, including installing grab bars or non-slip mats
• Assisted with financial management tasks such as bill payment or budgeting when requested
• Engaged in active listening during conversations with clients, showing empathy and understanding
• Demonstrated flexibility in scheduling to accommodate changing needs of clients
• Provided respite care for family caregivers, allowing them time for self-care and personal responsibilities Homemaker and Mother
Granite Falls, NC
September 2009 to Present
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
• Utilized various cleaning tools and equipment effectively to achieve optimal results
• Followed established safety protocols while handling cleaning chemicals and operating machinery
• Collaborated with clients to understand their specific cleaning needs and preferences
• Communicated effectively with team members to coordinate schedules and ensure smooth workflow
• Implemented efficient organizational systems for supplies and equipment inventory management
• Provided exceptional customer service by addressing client concerns promptly and professionally
• Adhered to company policies regarding confidentiality, privacy, and security of client's homes or premises
• Completed deep-cleaning projects on a regular basis, such as carpet shampooing or window washing
• Assisted in organizing cluttered spaces or storage areas for improved functionality
• Executed specialized cleaning tasks as required, such as removing stains or polishing delicate surfaces
• Responded quickly to urgent requests for immediate clean-up due to spills or accidents
• Worked independently with minimal supervision while maintaining a high level of productivity
• Fostered positive relationships with clients through friendly demeanor and reliable service delivery Cashier/Customer Service/Sales Associate
River run-Hickory, NC
August 2005 to September 2009
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Implemented customer loyalty programs resulting in a XX% increase in repeat business
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
• Collaborated with vendors to negotiate favorable pricing terms resulting in cost savings of XX%
• Developed effective strategies for upselling or suggestive selling techniques resulting in an increase in average order value by XX%
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
Education
High school diploma
South Caldwell High School - Hudson, NC
August 2001 to May 2005
I attended a community college but not for long
I wo
Skills
• Training & Development
• Financial Management
• Event Planning
• Medication Administration
• Caregiving
• Home Care
• Senior Care
• Profit & Loss
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