Expert customer care
Resume:
Alexis Pineda
Roswell, GA *****
************@*****.***
Professional Summary
I was born to serve and great at almost everything I do. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Housekeeping Inspector/Supervisor
Aloft Marriott-Alpharetta, GA
August 2024 to Present
• adhere to brand standards and procedures
• maintain cleanliness/tideness of entire campass
• ensure all linens are properly laundered and folded
• supervise laundry and housekeeper
• coordinate schedule and daily assignment
• enforce brand standards
• transport, stock and replenish amenities and cleaning supplies
• dusting, vacuuming, mopping floors, and sanitizing surfaces
• responds promptly to guests' requests
• collaborate with all staff to prioritize arrivals, departures, tasks
• follow safety procedures handling cleaning chemicals and equipment
• promptly notify maintenance of room issues
• provide safe working environment
• maintain inventory of cleaning supplies
• Expert attention to details
• foster positive relationships with reoccurring guest
• maintain confidentiality of guest/ team members information
• inspect rooms, carts, and storage closet for brand standards
• train/coach and conduct training demonstration for housekeeper
• input manager meeting
• update room availability as often as necessary
Respite Care Provider
M&S Ray of Hope-Atlanta, GA
January 2024 to September 2024
• companionship
• daily living assistance
• total care
• meal prep/ serving
• housekeeping duties
• administrater meds as needed
• coordinate transportation
• liaison between healthcare providers & client's livelihood needs
• monitor vitals as needed
• provide CPR & First Aid
• Wound dressing
• trachea care
• gtube feeding
• use mobility devices for ambulating
• provide watchful oversight & document
• provide/ assist in exercise
• combative prevention/ intervention
In Home Caregiver
Belle Âme PCS-Atlanta, GA
September 2023 to June 2024
• companionship
• daily living assistance
• total care
• meal prep/ serving
• housekeeping duties
• administrater meds as needed
• coordinate transportation
• liaison between healthcare providers & client's livelihood needs
• monitor vitals as needed
• provide CPR & First Aid
• Wound dressing
• trachea care
• gtube feeding
• use mobility devices for ambulating
• provide watchful oversight & document
• provide/ assist in exercise
• combative prevention/ intervention
Patient Coordinator
Haven of Angels Home Health-PRN
February 2016 to August 2023
• assist residents in daily living activities
• liasion appointments, activities, daily care, healthcare needs
• stock and supply
• laundry
• watchful oversight
• administration and medical records
• ocasional
• specimen drops to labs & airport
• verify insurance plans
Lead Sterile Processing Technician
Ascension Sacred Heart-Pensacola, FL
June 2021 to June 2023
• sterilizing
• cleaning/Decon
• processing
• assembling
• storing
• and distributing medical supplies to various departments throughout the hospital and outside clinics in the region
• Assemble Crash Code Carts
• Return Code carts to pharmacy for restock of medications
• Storage placements and collection of Wound Vacs
• Answer phone calls
• Meet/ Greet new employees for set up
• Coordinate QA testing records
• Coordinate schedules/ staff assignments
• Transport services
• Cleans and disinfects equipment requiring decontamination or sterilization.
• Responsible for preparing supplies and equipment for use during patient procedures.
• Prepares case carts for current and next day schedule.
• Decontaminates, preps, packages and sterilizes clinical/surgical supplies for patient care areas, including linens.
• Ensures instruments and supplies are available as needed for patient care.
• Performs rounds to retrieve instruments, equipment and supplies for reprocessing.
• Maintains safe and clean work environment.
• Transports carts to and from designated departments/areas.
• Maintains instrument and inventory in all areas.
• Perform other services as assigned.
Lab Supervisor
Ascension SacredHeart Hospital-Pensacola, FL
October 2014 to June 2021
• train/ verbally guide accessioners
•
•oordinate/Assign daily duties/schedule
• Centrifuge specimens
• Pour over specimens
• prepare for testing
• Perform setup, maintenance and troubleshoot machinery
• Clean, lift heavy objects
• Bend, stoop, reach, prolonged standing
• Liaison between health providers; Administration, nurses, phlebotomy, physicians, and managers
• Liaison between laboratories and outside couriers
• Audit and store records
• Test combine, cancel, add test
• Transport specimens to appropriate departments or analyzer
• Print labels
• Conduct material management duties
• Pull/load samples on/off automated analyzers
• Audit pending logs
• pour over and measure serum/blood
• office duties
• Register patient health info
• Verify billing and insurance
• Assist in pathology to include, but not limited to:delivery of automated analyzer
• Filing of slides and blocks
• Processing pathology samples
• Manage and monitor samples sent out to other laboratories
• Manage and monitor routing
• Create transfer list of specimens
• Quality control
• Quality control to other facilities
• Monitor/ adjust temperature ranges
• Order freezer ice
• Verify insurance
• Look up & verify lab orders
• Documentation in health records
• Schedule pick up and drop off orders of specimen to and from different locations
• Follow up phone calls
Call center, Financial counselor& referral coordinator Escambia Community Clinics, Inc-Pensacola, FL
September 2010 to February 2014
• Manage multiple phone lines
• Route calls to appropriate dept
• Register and schedule appointments
• Fax, scan, and index electronic health record
• Coordinate and communicate referred care with health facilities
• Verify insurance accuracy and co pays
• Supervise 8 other employees
• Liason between facilities to coordinate patient care Intern Medical Records
Southern Oaks Nursing home-Pensacola, FL
April 2012 to October 2012
• create coordination sequence
• health information data
• retrieve records from healthcare departments and staff
• assign and record new record numbers
• adhere to HIPPA law
Environmental Services Manager/Janitor
Office Pride, Baptist, Gulf Breeze Hospital-Gulf Breeze, FL February 2003 to April 2006
• Supervise staff
• Coordinate staff schedule
• Train on OSHA safety and cleaning techniques, biohazard materials and disposal
• Educate on Customer service
• Set up/audit inventory
Education
Associate in Science (AS)
Liberty University Online - Lynchburg, VA
February 2016 to December 2018
Associate of Arts (AA) degree in Comparative Literature Pensacola Junior College - Pensacola, FL
June 2002 to May 2004
Skills
• Patient Care
• Computer skills
• Time management
• Construction administrative experience
• Clerical Experience
• Microsoft Office
• Phone etiquette
• Network Support
• Vital signs
• Social listening
• Medical records
• Vital Signs
• Sourcing
• Documentation review
• Data entry
• Hotel experience
• Assembly
• Documentation Review
• Heavy lifting
• Supervising Experience
• Primary care
• Filing
• Medical coding
• Medical billing
• CPT Coding
• Cash register
• ICD-10
• Manufacturing
• Microsoft Word
• Medical administrative support
• Industrial equipment
• Customer service
• Heavy Lifting
• Medical Office Experience
• Warehouse experience
• Quality Assurance
• Network support
• ICD-9
• Help desk
• Microsoft Access
• Office experience
• Word processing
• Analysis skills
• Personal assistant experience
• Human resources
• Basic math
• Software Troubleshooting
• Experience Administering Injections
• Medical scheduling
• Insurance Verification
• Cash handling
• Windows
• Growing experience
• Software troubleshooting
• Office management
• Organizational skills
• Computer operation
• Front desk
• Driving
• Medication administration
• Laboratory Experience
• HR sourcing
• Help Desk
• Medical Coding
• Packaging
• Microsoft Powerpoint
• Administrative experience
• Accounting software
• Public health
• Specimen collection / processing
• Hospital experience
• Medical Terminology
• Microsoft Excel
• Public relations
• Medical Records
• Negotiation
• EMR Systems
• English
• Recruiting
• ICD coding
• Epic
• Materials management
• Laboratory experience
• Medical Scheduling
• Typing
• Hospital Experience
• Medical Billing
• Medical terminology
• Home health
• HIPAA
• Computer networking
• Clerical experience
• Hoyer Lift
• EMR systems
• Team management
• Multi-line Phone Systems
• Communication skills
• Quality assurance
• Microsoft Outlook
• SOAP
• Supervising experience
• Picking & packing
• Materials Management
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
Contact this candidate