Customer Service A Team
Resume:
Elisa Majoro
ELISA MASETSHUNTSA MAJORO
Mobile: 071-***-**** Email: *****.******@*****.*** Residential Area: 107 Mozereoa Street, Mkhathini, Tembisa PROFESSIONAL PROFILE
I am a very hardworking, self-motivated, devoted, and self-assured lady. I am very flexible and adaptable to learning new things and have good practical and theoretical knowledge, I work well independently and within a team. Who can work independently and with a team. I cope well under pressure. I am eager to learn and prepared to adapt myself to any working environment with people of diverse beliefs and ideas. WORK EXPERIENCE
JDG Trading – Electric Express / Bears – Sales Executive January 2009 – December 2010 – Contract Ended
Greeting customers when they walked through the door and assessing their needs
Building rapport through conversation and honest recommendations
Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
Informing customers of any extra charges if necessary
Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Provide customer feedback to the Store Manager
Conducting transactions at the cash register and handling customer payments
Assisting with store opening and closing procedures
Maintaining store cleanliness and visual presentation standards
Contributing to team efforts to meet or exceed sales targets
Assisting with store opening and closing procedures
Manage returns of merchandise
Serta / Lylax Bedding – Office Administrator / Receptionist January 2011 – December 2013 - Promotion
Provide all administration support in the office
Welcome office visitors in a friendly manner
Answering, screening, and transferring calls
Arrange couriers and signs for received parcels
Ensure smooth running of the office, delegate important matters to relevant management/ Employees
Coordinate and distribute packs for the meetings and workshops
Arrange consultation meetings with clients/ Service providers
Supervising cleaning and services outsourced staff
Ordering office equipment
Manage filing and storage of security documents
General office management duties
Creating and updating spreadsheets
Serta / Lylax Bedding – Creditors Clerk
14 January 2013 – January 2015 – Retrenched
Verify the accuracy and authenticity of information provided in invoices
Communicate with internal and external customers to request additional information, clarify details, or discuss the terms and conditions of credit agreements or purchase orders
Provide assistance and information to internal and external customers regarding their invoices, terms, and conditions
Monitor existing supplier accounts and identify potential risks.
Collaborate with other departments, such as finance and the business, to ensure effectiveness of supplier payments
Prepare payment requisition documents for approval and signature by the Accountant
Check invoiced figures against cost/payment schedules for accuracy
Reconcile the general ledger and individual creditor’s accounts on a weekly and monthly basis Elisa Majoro
Page 2 of 2
Process received invoices in accounts payable and post batches for Friday payments or month-end creditors payments
Maintain accurate records and files related to supplier invoices and supporting documents
Ensure timely payments and assist with creditor queries
Cash Sheet to Debtors Clerk
V3 Consulting Engineers – Driver
01 March 2018 – December 2021 – Contract Ended
Safely drive and operate delivery vehicles to transport goods and materials to designated locations
Delivering to and fetching documentation from banks, suppliers, internal within the company, and customers
Adhere to company policies and procedures at all times
Perform routine vehicle maintenance and inspections to ensure safety and compliance with regulations
Maintain accurate records of deliveries, including receipts and delivery notes
Adhere to delivery timelines and instructions on the trip sheet and report deviations on the trip sheet
Follow all traffic laws and safety regulations while driving
Provide excellent customer service by delivering goods in a professional and courteous manner
Report any accidents, incidents, or traffic violations to management immediately
Adhere to company policies and procedures at all times
EDUCATION QUALIFICATION
2008: National Senior Certificate East Bank High School 2007: Basic Computer Skills Ikemeleng
SKILLS
Good Communication Skills (written and Verbal)
Pay attention to details
Telephone Etiquette
Good Customer Care Skills
Excellent time management skills
Excellent organising skills
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint REFERENCES
JDG Trading – Electric Express / Bears - Ms Zandile Mahlalela – 011-***-**** / 061-***-**** Serta / Lylax Bedding - Ms Galya Brickhill – 011-***-**** / 082-***-**** V3 Consulting Engineers - Ms Mahlodi Baloyi – 012-***-**** / 083-***-****
Contact this candidate