Real Estate Customer Service

ERICA D BLOUNT

**** ****** *****, *********, ******* 30238 Cell: 678-***-**** **************@*****.***

SUMMARY

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Administrative professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

EXPERIENCE

Accounts Payable/Receivable

Scheduling and calendar management

Property Management

Operations Management

Ordering office supplies

Processing invoices

Providing quality customer service

SKILLS

Detailed Oriented

Strong Organizational skills

Superb Time management skills

Problem Solver

Deadline Oriented

11/2005 to 10/2024- Real Estate Broker

Blount Realty and Investment Properties LLC Jonesboro, Georgia

Follow up on leads for Buyers and Sellers

Prepare contracts for listings and buying on behalf of the client.

Negotiate the sale or lease of residential Property

Inspect homes prior to listing them and work with sellers on staging, repairing properties for listing.

Track contract term fulfillment on properties

Advise property buyers and sellers on best practices and pricing strategies

Attend property closings and ensure all contract terms are met by both

Parties.

03/2023 to 09/2023 (Temporary Assignment)- Executive Assistant/

Economic Development Department- Stockbridge, Georgia

Assist the Director with contacting potential business clients

Managing the Directors calendar

Overseeing and scheduling the conference room

Ordering Supplies for the staff as needed

Assisted with Research on projects

Maintained files and confidentiality

Arranging meetings with Clients

Updating Business Data base for the city

11/2009 to 06/2011 Administrative Assistant

Georgia State University Atlanta, Georgia

●Reviewed quality of order processing data for material adopted for the

Geosciences course studies

●Managed front office operations

●Managed Work Study Students

●Identified and reported deficiencies to processing support areas

●Registered students for course studies.

●Prepared reports for operation management

●Assisted with monthly departmental meetings to review and discuss course additions and course

termination

●Responsible for interviewing and hiring front office assistants

●Coordinated daily and weekly schedules and monthly calendar obligations for the Geoscience

Department.

●Coordinated troubleshooting, maintenance and updates for office systems

●Ordered and maintained office supplies and office equipment maintenance.

08/2000 to 02/2007 Administrative Assistant

Hapeville Police Department /Municipal Court- Assistant Court Clerk Hapeville, Georgia

●Managed front office Operations

●Data Entry/ incident and Accident reports

●Confirmed privacy requirements were met

●Created monthly and annual reports of departmental accounts receivable

●Processed Background checks

●Processed Business Permits

●Processed Fingerprints

●Resolved customer inquiries and complainants

●Received successful results in

all audits.

●Tracked expenses and documented records

●Prepared court calendars

●Prepared dockets

●Maintained files

●Recorded Citations

●Provided clerical support to the Court Clerk

08/1993 to 10/1996- Permit Coordinator

Georgia Secretary of State Licensing Board- Atlanta, Georgia

Processed HVAC, Electrical, Low Voltage, Plumbers, and General Contractors permits

Assisted applicants with applications as needed

Reviewed contractors’ applications to ensure all information was complete

Assigned License Numbers to contractors

Accounts Receivable/Payable

Maintained all Permit files and correspondence

Data Entry of Permits

Exercised confidentiality of personal data

Provided quality customer service at all times

Assisted coworkers as needed

EDUCATION AND TRAINING

University of Phoenix (12/2008-03/2011) Associate of Arts: Business Administration -Atlanta, Georgia

Georgia Multiple Listing Institute (2002) Real Estate Broker Morrow, Georgia

CERTIFICATIONS

Certified Licensed Real Estate Broker

Certified Property Manager

LICENSED REAL ESTATE BROKER

Licensed Real Estate Agent 2002

Licensed Real Estate Broker 2005

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