Property Management / Real Estate

Carla Williams **************@*****.*** • 251-***-****

Sales Profile LinkedIn • Birmingham, AL 35205

Highly skilled and accomplished professional with rich experience in fostering positive customer relations and perfecting sales processes through exceptional customer service and sales strategies. Proven record of accomplishment of exceeding sales targets, resolving customer issues, and collaborating with cross-functional teams to perfect operational efficiency. Recognized for managing complex projects, negotiating, and maximizing customer return rates. Adept at analyzing market trends to develop strategic sales strategies. Possess exceptional communication, time management, organizational, and problem-solving skills.

Areas of Expertise

B2C Sales

Negotiating Contracts

Customer Service

Conflict Resolution

Time Management

Process Improvement

CRM Tools

Market Research

Sales & Marketing

Professional Experience

InterSolutions, LLC, Leasing Consultant Feb 2023 – Present Birmingham, AL

Examine properties to find and communicate issues to maintenance staff for ensuring best property conditions. Perform daily activities by implementing prioritized to-do lists with deadlines.

•Enhance resident satisfaction by delivering exceptional customer service, surpassing expectations and fostering positive living experience.

•Record and maintain essential information of potential tenants in computerized system for streamlining rental process and enhancing data accuracy.

Live Comfortable Home Care, Caregiver October 2023 – Present Birmingham, AL

Provide an array of support and services for seniors and the disabled to help assist them in meeting basic needs in their home including companion care, personal care and respite care.

Assist with safety while alleviating loneliness, provide emotional and social support, help with daily activities like light housekeeping, light cooking, companionship, running errands, bathing, dressing, feeding, grooming and medication reminders.

Allow family members to take time for their own self-care

Everstory Partners, Family Service Counselor September 2024 – January 2025 Birmingham, AL

Guided individuals and families through end-of-life decisions; focusing on both those that chose to preplan and those needing immediate services.

•Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads.

•Planned and conducted community outreach events, both on site and off site, to build relationships within the broader community and generate new leads. Compassionately served the community through customer focus while adhering to a well-defined standard of ethics and values.

Sold $25,000 in services and products in four days after completing required training.

O’Heren Acquisitions, Territory Sales Manager December 2023 – January 2024 Birmingham, AL Created new and supported existing business relationships by setting up long-term trusting relationships with customers. In addition, I collaborated daily with the sales team to meet quotas by continuously keeping customers informed of new products fitting their unique needs. Input new and acquired existing customer information using Salesforce.

•Three new customers on the first day following training.

Brookdale Senior Living, Sales & Marketing Coordinator April 2023 – July 2023 Homewood, AL

Delivered marketing support services to sales team for increasing sales rate. Facilitated move-in process for new residents while acting as a bridge between new residents and community. Conduct unit turnover and managed unit availability listings to support sales team, while collaborating closely with maintenance and operation team. Delivered sales performance data and analysis to support Community Sales Leader in making informed decisions. Managed and organized RSVP list to ensure seamless coordination for events.

•Implemented data verification and validation processes to guarantee correct input of information into critical systems such as Artiva and SMS, by serving as backup for sales and log leads.

•Introduced innovative community integration system t0 facilitate smooth transitions for new residents by establishing connections between new and current inhabitants and using insights into interests, family dynamics, hobbies, religious affiliations, and reuniting former neighbors through referrals, leading to elevated customer satisfaction scores.

Alabama's Best In-Home Care, Caregiver Oct 2022 – Feb 2023 Birmingham, AL

Oversaw and communicated well-being and safety of clients to supervisor to resolve any potential issues and support secure environment. Supplied meal for well-being and satisfaction for clients.

• Enhanced client engagement by 50% by fostering active involvement in both community activities and personal hobbies.

Help at Home, Caregiver Aug 2022 – Oct 2022 Birmingham, AL

Supplied meal to improve the health of patients. Facilitated clients daily by fulfilling specific care requirements, resulting in improved treatment outcomes and overall satisfaction.

•Reduced missed medical appointments by 25% by offering transportation combined with effective scheduling practices.

Amazon Warehouse, Inbound Stowing Aug 2021 – May 2022 Bessemer, AL Responsible for receiving, scanning, and organizing inventory. Ensured that products were efficiently stored and ready for picking by those fulfilling orders. Worked in section that required completion within an hour for expedient picking then shipping.

The Ups Store, Customer Service Representative May 2021 – Aug 2021 Mountain Brook, AL Cultivated effective relationships with customers to resolve issues promptly. We packed and shipped customers' items to ensure prompt delivery and excellent order fulfillment.

•Maintained exact records of all interactions, such as documenting customer names, addresses, phone numbers, credit card information, and product sales data.

•Created customer files by entering relevant information into centralized database to access critical customer details.

Texaco, Deli Associate Jan 2021 – May 2021 Coffeeville, AL

Cooperated with shoppers to address queries and fulfill requests, resulting in enhanced customer satisfaction and loyalty. Followed all food safety and sanitation protocols to ensure a clean and hygienic environment.

•Improved product displays to feature latest items and promotions for increasing overall visual appeal and boosting sales.

•Boosted revenue by implementing effective strategies, resulting in decreasing food waste by 25%.

CM Williams, Inc., Property Manager April 1998 – October 2004 Newman, GA

Collected rent, delivered timely rent increase notices, managed timely evictions, maintained thorough and well-organized resident files, toured property to identify needs and maintain property appearance, resolved issues in a timely fashion, identified and reported significant operational issues to owner, ordered services to operate and maintain community, composed and issued legal notices to residents for operating policy violations, maintained complete resident files, planned resident relations events, oversaw maintenance operations, conducted inspections, delegated swimming pool and community water system, implemented sales strategies, delivered sales presentations and community tours to prospective residents, face of the company during all court-ordered eviction proceedings.

Additional Experience

Ernst & Young, Proofreader, Atlanta, GA

Equifax, Administrative Assistant, Atlanta, GA

High Museum of Art, Receptionist, Atlanta, GA

Georgia Pacific, Switchboard Operator, Woodland, ME

Education

Associate of Science General Studies, Alabama Southern Community College, Thomasville, AL, 2015

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