Team Members Leader

Nada Muhammed El-Nemr

P ER SONAL D ETAILS

Birth 10 May 1989

Address Heliopolis, Cairo

Country Egypt

Marital Statue Single

Phone +201*********

E-Mail ****.***.******@*****.***

Education

**** – 2011: Bachelor Degree in English Literature, English Department, Ain Shams University.

Grade: Good

Abu Zahra School

Work Experience

Senior Cr ed it Controller Nov /2023 to Feb/2024

Metra

• Monitoring debtor balance

• Preparing overall collection plan for debts .

• Monitoring insurance balance for each partner & adjusting Credit limits accordingly .

• H olding up meetings & visits with delayed payments owners .

• Investigating & authorizing CQs & payments going out of the company .

• Train ing Team members for the process & system .

• Holding timely team meetings to check inquiries & discuss the target .

• Having on - going meetings with other teams to make sure all are aligned to meet the Company’s goals .

Regional Credit Controlle r Team Leader - Microsoft Cloud August/2022 to Jan/2023

Ingram Micro

• Training team members for Cloud and Credit in general .

• Coaching to improve team members skill sets .

• Organizing work process and communicating team goals .

• Communicating in a transparent and constructive manner .

• Enabling each employee to realize his/her own potential and grow .

• Preparing overall collection plan for debts .

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention .

• Monitoring debtor balances to ensure a reduction in debtors DSO .

• Ensuring credit and collec tion policies and procedures are followed within the team .

• Liaising with customers, as well as internal teams to have a strong organized process .

• Forecasting monthly collections/debts to support the company's visibility while working on achieving the best outcome.

Regional Credit Co ntroller April/2019 to July/2022 Ingram Micro

Managing debt collection from customers on assigned Portfolio of accounts within the agreed payment terms managing and successfully achieving the collection targets.

Issuing statements to clients using established guidelines, deadlines, procedures and process driven methodology.

Resolution of queries to facilitate payments from customers.

Arrange communication with internal departments as required in order to maintain an accurate position on customer accounts.

Ensure that all prepared communications are accurately recorded/documented in a timely manner.

Ensures Purchase and Sales orders processing from credit within stipulated SLA timelines while preparing periodic credit reports for analysis. Regional AR & Credit Controller March/2015 to March/2019 Hindawi Publishing

Creating new accounts and ensure all orders are actioned.

Sharing invoices and holding on-going communication with partners.

Handling the payment process of the unpaid invoices.

Ensure collection of the total due articles processing charges.

Providing the authors with the assistance needed regarding the payment process and the publication inquiries.

Preparing weekly reports with the collection status and debts on hand.

Training new Team members and monitoring them.

English Instructor October / 2014 to March/ 2015

Change Center

Teaching English Language to adults and children . Travel Consultant February / 2012 to September/ 2014 Expedia Canada and Travelocity – Teleperformance Group

Elite agent handling the emergency line.

Booking, changing, and cancelling reservations ( flights, hotels, cars, & packages)

Using "Sabre system," very advanced ticketing system ", in issuing, changing or cancelling the flight tickets.

Handling Customers inquiries regarding changing or cancelling their reservations.

Dealing with Airlines and hotels regarding the refunds for the customers.

Assisting new representatives by acting as a floor Trainer for 3 months. Translator October / 2011 to February / 2012

Qatar News Paper

English-Arabic and Arabic-English translator for the historical and current dated worldwide events.

Translating articles from international journals such as "The New York Times" and

"Washington Post".

Home Schooling English Teacher October / 2009 to December / 2011

English teacher for home schooling to all ages.

English Teacher at Charity Organizations February /2007 to September/2011

Teaching English Language at Resala and other charity organization. Language Skills :

Arabic:Mother tongue

English:Fluent

French:Fair

Computer Skills :

Very good command of MS Office

Skills

Fluent English (Oral and Written)

Native Arabic (Oral and Written)

Flexible and adaptable

Excellent interpersonal skills

Willingness to learn

Committed

Reliable

Persuasive

Creative

Calm under pressure

Certificates

TOEFL

TICO- Certified Travel Counselor

Translation - Middle East News Agency

References

Available upon request.

Contact this candidate