Dining Room High School
Resume:
Aniyah Martin
Sun City Center, FL *****
**********@*****.***
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Skills
Reservation coordination
Group reservations management
High volume dining
Table setting arrangements
Friendly demeanor
Handling complaints
High-volume phone answering
Hospitality management
Personal presentation
Memory retention
Active learning
Strong multitasking
Task prioritization
Reservation planning
Cash handling
Team collaboration
Experience
November 2023 - October 2024
Columbia Restaurant - Ybor, Florida
Restaurant Hostess
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Spoke with patrons to drive satisfaction with food and service.
Managed reservations, waitlists, and special requests for large parties.
Built positive relationships with other front-of-house and kitchen staff.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Stayed attentive to server availability and table turnover to quickly seat guests.
Restocked condiments, silverware, napkins, tablecloths. as needed.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Directed customers to bar area in high-traffic times to increase drink sales.
Education and Training
May 2024
Sumner High School Riverview, FL
High School Diploma
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