Human Resources Customer Service
Resume:
Alisha Cureton
Wimauma, FL 33598 ***********@*****.***
Objective
I would like to find a position in career that will help me achieve my goal into being apart of the human resources field. All the while being able to be in the comfort of my own home.
Education
Hillsborough Community College
Associates of Applied Science, Nursing 5/2015- unfinished
East Bay High School
High School Diploma Graduated 5/2006
EXPERIENCE
Aspen Dental
Patient Service Representative 05/17/2021- Present
Schedule new and existing patients for general and specialty dental providers.
Process and update insurance.
Provide information and documentation for claims processing.
Maintain and order all office supplies.
Track monthly budgeting and expenses.
Processing medical release records for all patients in office.
Amazon Customer Service:
Executive Driver Relations 05/30/2016- 05/08/2022
(2016-2017)
Driver Support- provided guidance and customer instructions to delivery support.
Reach customers in the event of delivery issues.
(2017-2019)
SDS Heavy Bulky- provide assistance to customers and shipping companies in creating and delivering large and high value items.
Schedule haul away and returns for customers.
Created recall paperwork as well as compensation for customer frustration and inconvenience.
(2018-2022)
Executive Driver Relations- Human resources for Amazon delivery support.
Register driver complaints based on customer experience.
File insurance and incident claims for driver support.
H-2Insight
Surveyor
Review homeowners experience with the home buying experience.
Rate contractor experiences and workmanship for recognition and bonuses.
Provided monthly reports to home building companies across the nation to adjust financing for each branch.
Provided live customer experience surveys for multiple insurance companies.
Provided monthly reports based on branches and agents I handled.
Environmental Services
All Trades Construction, Ruskin, FL 8/2012-11/2014
Ability to successfully supervise and direct cleaning crew
Perform environmental services in foreclosed homes to pass inspections to be places on the market
Utilized creativity, budgeting and attention to detail in order to stage homes as turnkey for buyers
Bakery Associate
Walmart Wimauma, FL 9/2013-2/2014
Responsible for prepping promotional and floor items as well as special orders
Maintained stock to ensure timely availability of products
Performed patience and attention to detail when decorating bakery items
Keeping bakery area safe for staff
SKILLS
Excellent typing skills
Computer literate
Experienced in customer relations
Insurance verification
Budgeting and ordering for office staff
Creating a comfortable environment for patients in pain or uncomfortable by prioritizing them and their needs.
***********@*****.***
I am extremely interested in a career in customer service. This field is one I know I will thrive in. After being a stay at home mom for a few years and finally getting back into working I found that customer service is something I enjoy, being able to help the customer and problem solving are my strengths. I am a team player and will work well in any environment. I do well under pressure, will always think of the customer and the company first.
ALISHA CURETON
Customer Service
Contact this candidate