Customer Service Experience

Ana Paola Martinez

Phone: 786-***-**** Email: ************.****@*****.*** Address: 15072SW104 Street, Apt1307 Miami, Fl, 33196 PROFILE SUMMARY

Professional with strong organizational, communication, and analytical skills to contribute to the success of an organization while gaining valuable experience and furthering my professional development committed and oriented to contribute to the team’s goals. SKILLS HIGHLIGHTS

Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook) Strong organizational skills with the ability to prioritize tasks and meet deadlines Excellent communication skills, both written and verbal.

Ability to work independently as well as part of a team. Basic understanding of business principles and practices. Detail - oriented with a focus on accuracy and efficiency. Quickbooks.

Fluent Spanish and partially fluent English

PROFESSIONAL WORK EXPERIENCE

Pre-Planning Advisor - Full Time July 2023 - Present Service Corporation International

Proactively identifying and addressing clients' pre-planning concerns by employing effective problem-solving skills, ensuring their needs and expectations are met with the utmost professionalism.

Executing comprehensive sales processes in Spanish, catering to a diverse clientele and effectively communicating the value of pre-planning services.

Utilizing Salesforce programs and Health Management Information Systems (HMIS) to maintain accurate and up-to-date client records, ensuring the seamless organization and retrieval of crucial information.

Collaborating closely with a dynamic team to coordinate pre-planning initiatives, contributing to a positive work environment. Sales Person - Full Time Oct 2022 - Jun 2023 Target

Cultivated relationships with customers, effectively communicating product features and benefits to drive sales. Consistently met or exceeded sales targets through strategic engagement and personalized customer service. Maintained a thorough understanding of products, ensuring accurate and compelling presentations during sales interactions. Documented sales transactions, provided post-sale support, and contributed to a positive customer experience. Lacoasport Feb 2022 - Aug 2022 Managed e-commerce operations through Shopify, overseeing product listings, order processing, and ensuring a seamless online shopping experience.

Utilized QuickBooks for accurate financial tracking, including invoicing, expense management, and financial reporting. Directed inventory collection, maintaining optimal stock levels, and initiated purchase orders to replenish and fulfill customer demand.

Facilitated efficient shipment processes, coordinating with suppliers to ensure timely delivery and customer satisfaction, complemented by previous experience in contact center and customer service roles. Assistant Teacher July 2019 - Mar 2021 KLA Palmetto bay School

Worked with the lead teacher to monitor the class schedule.

Assisted teachers with lesson preparation by getting materials ready and setting up equipment.

Revised lesson material with students individually or in small groups.

Collaborated with lead teachers to recognize issues students are facing and recommend solutions. Miami Feb 2012 - May 2019 SwimtoGo Academy

Orchestrated the Academy's daily activities, managing schedules, coordinating assistance, and assigning tasks to respective coaches for optimal program execution.

Spearheaded customer service initiatives, overseeing telephone operations, and maintaining a welcoming reception area to enhance the overall customer experience.

Played a key role in providing information to customers, addressing inquiries, and ensuring clear communication on Academy programs and services.

Conducted administrative and accounting duties, contributing to the efficient organization and financial management of the Academy's operations.

Call Center Agent 2009 - 2011 Cargo Equipment Solutions, Inc. - Miami, Florida

Delivered exceptional customer service through phone and email channels, addressing inquiries and resolving issues promptly. Authorized transactions using checks and credit cards, ensuring seamless financial transactions for merchants. Provided account information to customers, actively engaging in cross-selling opportunities to enhance their financial portfolios. Executed payment suspension procedures and efficiently processed replacement cards for cardholders, ensuring swift resolution and maintaining customer satisfaction.

University of Magdalena - Colombia Sep 1993 - May 2007 Managed the procurement process, liaising with suppliers to ensure a timely and sufficient supply of materials for operational needs.

Oversaw and coordinated the activities of reception, dispatch, registration, and control of goods, ensuring adherence to established standards and procedures.

Conducted thorough inspections to verify the quantity, quality, and specifications of received goods, providing necessary approvals to suppliers.

Maintained meticulous records and monitored stock levels, promptly initiating purchase requests to replenish inventory when reaching minimum thresholds.

Conducted annual physical inventory audits of fixed assets and warehouse stocks, reconciling results with the Accounting Department and addressing any discrepancies identified. EDUCATION

Business Administration 2006 University of Magdalena, Colombia

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