Customer Service Support Specialist

Courtney Haynes

513-***-**** ******@*****.*** Cincinnati, OH, 45231

SUMMARY

Dedicated customer service technical support specialist with a proven track record of delivering top-tier assistance. Proficient in diagnosing and resolving hardware and software issues, leveraging strong communication skills to ensure clear and effective solutions. Committed to enhancing the user experience and minimizing downtime through combining technical expertise with a customer-centric approach.

EXPERIENCE

Data Entry Specialist, Randstad, Sep 2023 - Current

•Proficiently access and input highly secure information into databases, ensuring precision and data accuracy.

•Skillful in identifying errors within data and implementing necessary corrections promptly, maintaining data integrity.

•Adhere to rigorous security procedures when handling, transferring, and inputting data to safeguard sensitive information and maintain compliance with security protocols.

•Foster productive team member communications and collaborations to enhance data management and overall project success.

Desktop Support Technician, Field Nation, May 2023 - Sep 2023

•Proficiently diagnose and resolve technical issues related to hardware and software systems, ensuring seamless operation and user satisfaction.

•Collaborate with users through phone, in-person, or chat to comprehensively understand and troubleshoot technical issues, providing clear and efficient solutions.

•Utilize various ticket and document procedures to maintain organized and accurate customer records, ensuring smooth tracking of support activities.

•Successfully perform scheduled IMAC (Install, Move, Add, Change) duties at multiple locations throughout the state, contributing to efficient IT infrastructure maintenance and enhancement.

Customer Service Rep, Raisso, Sep 2022 - Nov 2022

•Proficiently processed employee claims and benefits, ensuring accurate and timely delivery of essential services.

•Maintained up-to-date knowledge of customer accounts, providing personalized support and assistance based on individual needs.

•Effectively explained products and benefits to customers, helping them make informed decisions and maximize their experience.

•Successfully resolved payment and order disputes, ensuring customer satisfaction and fostering positive relationships

Customer Service Rep, Esther’s Customer Support, Apr 2022 - Jun 2022

•Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

•Adhered to company policies and scripts to consistently achieve call-time and quality standards.

•Documented and detailed calls and complaints using the call center's CRM database.

•Resolved concerns with products or services to help with retention and drive sales.

Customer Service Rep, Maximus, Dec 2021 - Mar 2022

•Responded to customer calls and emails to answer questions about products and services.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

•Informed customers about special promotions and provided detailed information for various products.

Patient Care Advocate, Tata Consultancy Services, May 2021 - Jul 2021

•Expertly guided patients through pre-screening, treatment, and follow-up processes, ensuring comprehensive care.

•Assisted patients in communicating with their healthcare providers, promoting clear and essential medical dialogues.

•Skillfully helped patients set up appointments for doctor visits, optimizing access to healthcare services.

•Provided valuable information and support for medical, financial, legal, and social needs, ensuring holistic patient care.

Field Service Technician, Murtech Staffing & Solutions, Jan 2021 - Apr 2021

•Led the successful upgrade of equipment, software, hardware, and telecommunication systems at State Farm agent locations, enhancing operational efficiency.

•Led the successful upgrade of equipment, software, hardware, and telecommunication systems at State Farm agent locations, enhancing operational efficiency.

•Demonstrated proficiency in onsite troubleshooting of desktops, printers, phones, and laptops, swiftly resolving technical issues to minimize disruptions.

•Efficiently managed and coordinated orders across various State Farm locations, ensuring timely completion of projects and client satisfaction.

Desktop Support Specialist, CBTS, Sep 2020 - Nov 2020

•Proficiently performed computer diagnostics and repair using the Service Now ticketing system, ensuring efficient issue resolution.

•Conducted training sessions for agents and staff to ensure seamless utilization of newly installed equipment, promoting a smooth transition.

•Demonstrated expertise in hardware replacement, upgrades, and repairs, enhancing system performance and longevity.

•Collaborated with staff to ensure that their computers met necessary job performance standards, providing tailored IT support to meet specific needs.

EDUCATION

Associate, Computer Science, Norwalk Community College

SKILLS

Customer Service, Communications, Leadership, Teamwork, Attention to Detail, Time Management, Critical Thinking, Adaptability, Creativity

Certifications

CompTIA A+

CompTIA Network+

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