Data Entry Customer Service

Mary LeRoyce Shaw

***********@*****.*** 414-***-**** Fond du lac, WI

Summary

Customer Service professional with 25 years of experience seeking a Customer Service Representative role. Proven track record in managing and resolving customer inquiries at Intuit+, ensuring high customer satisfaction and effective communication across digital platforms. Skilled in call center operations, customer support, and utilizing technical systems to deliver accurate solutions.

Work Experience

Intuit+ Remote

Customer Service Representative/Call Center Milwaukee, WI Nov 2018 - May 2024

• Managed and resolved customer inquiries for TurboTax and QuickBooks, ensuring a high level of customer satisfaction.

• Conducted thorough research to provide accurate solutions to customer issues.

• Delivered consistent support remotely, maintaining effective communication across digital platforms. Community Medical Services

Front Desk Receptionist West Allis, WI Aug 2020 - Oct 2020

• Conducted patient intake and managed scheduling for doctors and counselors, ensuring efficient appointment coordination and a seamless patient experience.

• Adapted to evolving safety protocols during the coronavirus pandemic to maintain operational continuity and patient care quality.

UMB Fund Services/Randstad Staffing

Transfer Agent Analyst 1 Milwaukee, WI Dec 2019 - Mar 2020

• Processed MRA and AI account funds utilizing Vista and FIS systems to ensure accurate and efficient transactions.

• Applied technical proficiency in financial systems to maintain data integrity and support operational workflows. JCP Construction

Accounting/Data Entry Milwaukee, WI May 2019 - Nov 2019

• Managed data entry for accounts payable and payroll, ensuring accuracy and timeliness in processing financial transactions.

• Contributed to the efficient financial operations of the company by maintaining organized and up-to-date records. Aerotek

Data Entry Specialist Milwaukee, WI Sep 2018 - Mar 2019

• Managed data entry tasks for inventory projects, ensuring accuracy and consistency across three separate facilities.

• Collaborated with team members to streamline data processing workflows, contributing to enhanced operational efficiency.

Premier FMS/Office Team

Data Entry Specialist/Contract Position Milwaukee, WI Jun 2018 - Aug 2018

• Entered timesheets with accuracy and efficiency, ensuring timely processing of payroll data.

• Processed medical claims, contributing to the smooth operation of administrative functions. Marcus Corporation

Data Entry/Accounting-Contract Position Nov 2017 - May 2018

• Processed and reconciled all food and beverage invoices for three major hotels, ensuring accuracy and timely payment.

• Managed vendor communications and payment inquiries, while also expanding client base by recruiting new clients and non-profit organizations.

Elite Transporters (formerly Terry-Lyn)

Office Manager Milwaukee, WI Apr 2015 - Jun 2017

• Managed office operations and maintained efficient workflows, ensuring seamless administrative support and coordination.

• Implemented and streamlined communication processes, enhancing collaboration within and between departments.

• Oversaw financial procedures, including budgeting and expense tracking, contributing to optimized financial management.

Terry-Lyn Transportation

Office Manager Jun 2005 - Nov 2014

• Managed comprehensive office operations, including billing, payroll, bookkeeping, and payables.

• Coordinated transportation scheduling for Milwaukee Public Schools and the Milwaukee County Foster Care System.

• Recruited new clients and facilities to enhance the utilization of transportation services. Account Recovery Service

Accounts Receivable Collector Feb 1998 - May 2007

• Managed inbound and outbound communication with debtors, facilitating effective payment arrangements and ensuring accurate information collection.

• Executed skip tracing activities to locate and engage individuals, enhancing the efficiency of accounts receivable processes.

Education

Bryant & Stratton College

Associate, Data Processing Milwaukee, WI May 1992 Gateway College

Microsoft Certification

Certifications

Microsoft Office, Customer Service and Business Math Certified Skills

Data Entry 18,000 KPH, Customer Service, Call Center, Accounts Payable, Excel, Accounts Receivable, Payroll, Microsoft Office, Adp, Oracle, PeopleSoft, Construction Management Software, Collections, Transportation Management, Sap, Accounting, QuickBooks, Microsoft Excel, Microsoft Word, Market Research, Account Management, Customer Support, Dispatching, Order Entry, Filing, Ap, Ar, General Ledger Accounting, Office Management, Communication Skills, Typing, Windows

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