Office Administrator
Resume:
Tabitha Portal
Chesapeake, VA *****
**********@*****.***
Professional Summary
Obtain a challenging position where my experience and people skills can be fully utilized.
• Excellent Interpersonal Skills and tremendous team player
• Problem solving and resolution skills to ensure satisfied customers
• Excellent financial research skills
• Detail oriented with strong multitasking and negotiation skills
• Strong team player or able to work independently
• Excellent computer experience in Microsoft Word, Excel, Outlook, PowerPoint, etc.
• Travel Specialist (Contractor) 2003-2010 (Defense Travel System)
• Secret clearance archived in 2013
Authorized to work in the US for any employer
Work Experience
Benefits Administration Associate II
Conduent-Chesapeake, VA
September 2024 to Present
• Responsible for advising participants on plan provisions, responding to client inquiries, and completing transactions.
• Also document calls, provide guidance on forms, and adhere to call center guidelines. Service Advisor
Little Joe's Mitsubishi-Chesapeake, VA
October 2022 to August 2024
Assist customers at a car dealership service center to understand their car’s maintenance or repair options and answer customer questions before they are scheduled with a Technician. Utilize DealerTrack for processing repair orders.
Ateam Call Center Agent
Little Joe's Mitsubishi-Chesapeake, VA
July 2021 to October 2022
Setting appointments for car dealership using lead generation software. Office Assistant
Platt Home Services-Jacksonville, FL
April 2021 to June 2021
Assisted owner of privately owned company as a 1099 employee, in tracking clients for home repairs. Search for new clients via local realtors' listings. Intent Analyst (WFH)
Salem Solutions-Jacksonville, FL
February 2021 to April 2021
Take incoming calls for a temporary contract company and route to the proper department. Customer Service Representative (WFH)
TTEC-Jacksonville, FL
October 2020 to January 2021
Take incoming calls for a temporary contract company and route to the proper department. Customer Service Representative (WFH)
Volt Workforce Solutions-Jacksonville, FL
June 2020 to September 2020
Take incoming calls for a temporary contract company and route to the proper department. Office Assistant
Jax Elite Realty-Jacksonville, FL
November 2018 to June 2020
Maintain front desk receptionist area, field all incoming telephone calls, transferring to appropriate staff members.
Assist Owner/Broker, Property Manager and Realtors with property listings on MLS. Maintain office files on rental properties and online files for realtors' transactions. Distribute incoming mail, monitor company email and maintain social media. Licensed Florida Notary Public (commission expired October 3, 2023). Temporary Receptionist
PepsiCo-Waco, TX
July 2018 to August 2018
Maintain front desk receptionist area, field all incoming telephone calls, transferring to appropriate staff members.
Verify the identity of all visitors, contractors, contingent workers and consultants. Reconcile settlement documents daily.
AmeriCorps Member
Communities In Schools-Waco, TX
October 2017 to June 2018
Provide mentoring and tutoring services at a local junior high school. Participate with school and community in special events and projects. Hotel Front Desk Clerk
Econo Lodge-Defuniak Springs, FL
February 2017 to August 2017
Had knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines. Completed all tasks described on the relevant shift checklist during shift Had knowledge of the surrounding area, responsible for security of guests, fellow employees and hotel assets.
Performed any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
Kept the cash drawer secure and in balance throughout the shift. Temporary HR Administrator
L-3 Crestview Aerospace-Crestview, FL
October 2016 to December 2016
Maintain front desk receptionist Area, field all incoming telephone calls, make company announcements, update company phone database, provide basic security information to visitors and employees, and prepare for and participate in self-inspections for area of responsibility. Verify the identity of all visitors, contractors, contingent workers and consultants and check documents of such individuals to ensure their citizenship is in accordance with approved visitor request data. Responsible for issuing and controlling temporary badges, visitor badges and vendor badges to approved visitors. Document and tag pre-approved electronic devices of visitors. Conduct random inspections of packages and articles being brought into and taken out of the facility as directed by the Facility Security Officer (FSO).
Administrative Assistant
Executive Travel Services-Norfolk, VA
April 2014 to July 2016
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems.
Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails. Interacted with organizational staff, executives, clients, vendors and visitors daily. Coordinated prepayment authorizations for clients travel accommodations. Compiled and maintained weekly, monthly and as needed for corporate travel clients. Made depository of incoming checks to local banks on behalf of the owner. Education
AAS in Microcomputer Information Management
Bryant & Stratton College
June 1998 to June 1998
Skills
• Microsoft Outlook
• Clerical Experience
• Property Management
• Administrative Experience
• Office management
• Service writing
• Benefits Administration
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