Nursing home administrator

Robin Murphy

Sherman, TX ***** 903-***-**** *************@*******.***

PROFESSIONAL

SUMMARY

Dynamic leader with extensive experience in healthcare administration and human resource management. Excels in operations management and quality improvement, enhancing patient relations and boosting QIPP revenues by 200%. Skilled in organizational leadership, census building, and personnel management. Adept at fostering high-performance teams and driving significant performance improvements. WORK HISTORY

LICENSED NURSING HOME ADMINISTRATOR/DIRECTOR OF HUMAN RESOURCES 12/2023 - 11/2024 Mullican Care Center- Contact: Lori Lovelace, RDO 214-***-****

• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. Successfully navigated an OSHA survey with no deficiencies.

• Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines.

• Monitored and inspected staff processes to eliminate hazards posed to residents and staff while ensuring continuous compliance with regulations.

• Improved profits in a single quarter.

• Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.

• Managed operations at a 112-bed facility. Grew census from 35 in 12/23 to 50 in 10/24 using strategic marketing objectives and implementation of plans.

• Achieved a significant improvement in regulatory survey outcomes, reducing deficiencies from 32 tags, including one SQC and one IJ citation in 2023, to just 7 D-level tags in the 2024 annual survey, with no fines and no civil monetary penalties

ADMINISTRATOR IN TRAINING/ HUMAN RESOURCES COORDINATOR 10/2021 - 12/2023 Park Highlands Nursing and Rehabilitation Contact: Kathy Mata, Administrator 903-***-****

• Enhanced internal communication by creating a centralized information hub accessible to all staff members.

• Improved department efficiency by streamlining administrative processes and implementing time-saving strategies.

• Coordinated and facilitated monthly QAPI/QIPP meetings. Increased QIPP Revenues through management of QMs and processes.

• Collaborated with cross-functional teams to develop comprehensive reports for senior leadership review, aiding in informed decision-making processes.

• Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.

• Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.

• Created an organized filing system to manage department documents. ASSISTANT ADMINISTRATOR/ACTIVITY DIRECTOR/ MARKETING TEAM MEMBER 11/2019 - 10/2020 Whispering Pines, Longview, TX Contact: Robin Young- Human Resources Specialist 430-***-****

• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.

• Planned resident outings and special events to mark holidays and celebrate special occasions.

• Lead intergenerational activities to encourage mental agility of patients.

• Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere. ASSISTANT ADMINISTRATOR/ ACTIVITY DIRECTOR 03/2017 - 10/2019 North Texas Ops., Inc. Tyler, TX- Defunct

• IPPP Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.

• Planned resident outings and special events to mark holidays and celebrate special occasions.

• Developed monthly life enrichment calendar and published electronically and in print.

• Developed strong relationships with residents and their families, fostering a supportive community environment.

• Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.

• Assisted Administrator in Daily Tasks including: Reportable investigations and documentations, QIPP/QAPI system formation, implementation, and execution.

• Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.

• Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.

• Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.

• Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization’s services or personnel. ACTIVITY DIRECTOR/SALES MARKETER/ DEMENTIA CARE COORDINATOR 06/2015 - 01/2017 Briarcliff Heath Center Tyler, Tx

ACTIVITY DIRECTOR/ MARKETING TEAM MEMBER/ DEMENTIA CARE COORDINATOR 4/2013 - 01/2015 Clairmont of Longview, Longview Tx

ACTIVITY DIRECTOR/SALES MARKETER/DIETARY SERVICES MANAGER 11/2006 - 02/2012 Heritage Nursing Center, Quitman, TX

EDUCATION

Master of Science Masters of Healthcare Administration 05/2024 Texas State University, San Marcos, TX

Master of Science Long-Term Care Administration 05/2023 Texas State University, San Marcos, TX

Certified Dementia Care Coordinator 10/2017

Tyler Junior College, Tyler, MN

Nursing Home Activity Director License 04/2007

Kilgore Junior College, Kilgore, TX

Bachelor of Arts Fine Arts/Theatre 05/2005

University of Texas At Tyler, Tyler, TX

Associate of Arts Visual Arts/Art History/Theatre 05/2003 Tyler Junior College, Tyler, TX

High School Diploma 05/1998

. Mineola High School, Mineola, TX

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