Customer Service Representative
Resume:
Willie Tate
Customer Service Representative
Lithonia, GA 30058
************@*****.***
To obtain a position within a company that will utilize my skills for providing the best kind of customer service to meet commitments and put forth effort at enhancing the productivity of the environment by delivering promising work. Proficient in Microsoft Office, Internet, cash registers, wireless devices, calculators, copier and fax machines.
Work Experience
Inventory Specialist
Buckhead meat of Atlanta-College Park, GA
March 2022 to Present
Check inventory, cycle count, and check return paperwork from drivers. Check all invoices and collect and add checks, and take to accounting. Scan return product back into system scan to slot and put away. Order Selector/Forklift Operator
Walmart DC 6055-Monroe, GA
January 2019 to October 2023
Order pick meat and produce unto pallets, drop off to be wrapped. Operate lift to replenish pick slots, unload trucks and put away product.
Customer Service Representative
Convergent /ACE Electric-Dunwoody, GA
April 2014 to May 2016
• Responsible for handling calls regarding bill payments, and set up/accepted payment arrangements
• Assisting customers connection/disconnection of gas and electric services
• Setup delivery of thermostats and meters to clients Appliance Specialist
Home Depot-Decatur, GA
March 2012 to March 2014
• Ensure smooth transactions with clients
• Help clients choose best and most efficient appliances for their needs
• Set up payment and delivery of appliances to clients Cashier/ Customer Service Representative
Lanier Parking Solutions-Atlanta, GA
September 2009 to May 2011
• Greeted employees and visitors upon entering and exiting of office building
• Assisted visitors and customers to paid parking areas
• Excepted money for monthly and visitor parking charges Customer Service Representative
Donnelly Communications-Atlanta, GA
August 2007 to February 2009
• Responsible for handling calls regarding tracking status of orders, exchanges/returns, and credits
• Acquired extensive knowledge which allowed me to adequately suggest and persuade a customer to purchase more expensive items or to purchase additional items in order to ensure a wise purchase decision is made.
• Broad knowledge and training in maintaining compliance to all company and call center policies and procedures.
• Possess excellent teamwork skills along with building a great rapport with customers Customer Service Representative
Champs Sports-Decatur, GA
May 2001 to January 2005
Assisted customers with shoe and clothes selections and purchases Education
sales and specials to customers
EducationLithonia High School
Skills
• Computer skills
• Customer service
• Cash handling
• Sales
• Cash register
• Analysis skills
• Forklift
• Microsoft Office
• Communication skills
• Conflict management
• Windows
• Typing
• Supervising experience
• Construction
• Plumbing
• Organizational skills
• ERP systems
• Microsoft Excel
• Warehouse experience
• 5S
• Microsoft Word
• Heavy equipment operation
• Root cause analysis
• Quality control
• Manufacturing facility
• Manufacturing
• Quality assurance
• Hospitality
• Guest services
• Front desk
• Hotel experience
Certifications and Licenses
Driver's License
Forklift Certification
CDL A
CDL
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